Hinemoa Street, Rotorua
Phone: (07) 348 1328
**Please mention nzhotpools.co.nz when you call**
Hinemoa Street, Rotorua
Official Website: www.hellsgate.co.nz/MudBathsSpas.aspx
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Welcome to Polynesian Spa! Experience for yourself why readers of the prestigious Conde Nast Traveller magazine voted us as one of the top ten spa's in the world in the natural, medical and thermal category 2004-2007, and 2009.
Set in a New Zealand native bush environment, our Lake Spa Retreat offers deluxe mineral bathing and a comprehensive range of spa therapies. Just for adults to unwind in, is the Priest Spa (believed by some to have curative properties) and a large Adult Pool. Also available are Private Pools and a Family Spa - including a large freshwater chlorinated pool, with a toddlers area and small hydroslide.
To complete the Polynesian Spa experience, sample delights from our Hot Springs Cafe and try a little retail therapy at our Spa Gift Shop.
- Conveniently located in the Government Gardens, in central Rotorua on Hinemoa Street
- Close to the city
- Within two minutes walk of both the Millennium and Sudima Hotel Lake Rotorua (formerly Lake Plaza Hotel) hotels
- Close proximity to other major hotels
Map showing location of Polynesian Spa.
Use the controls on the map to zoom in and out.
- 27 pools (26 mineral, 1 fresh water. 14 have views of Lake Rotorua)
- 13 Private Mineral Bathing Pools (4 Deluxe, 9 Standard. 39C)
- 1 Large Freshwater Family Spa (33-34C). Chlorinated pool with a toddlers area and small hydroslide, and 2 Shallow Mineral Bathing Pools (37C and 40C)
- 4 Hot Mineral Rock Pools Lake Spa (36C - 42C)
- 3 Priest Spa Pools (36C - 42C)
- 3 Cascading Marble-Lined Pools (36C - 40C)
- 1 Large Mineral Adults-Only Pool (38C)
- Open daily from 8.00am to 11.00pm (therapies available daily from 9am to 8pm)
- Therapy Rooms - 3 wet and 5 dry (large selection of relaxation treatments)
- Changing Room Amenities - shampoo, soap, towels, hairdryers and lockers provided
- Relaxation Lounge - includes a bar with cuisine available
- For hire - security lockers, bathing suits, towels
- Hot Springs Cafe - healthy spa cuisine, wine, beer, juices, ice cream
- Spa Gift Shop - specializing in spa related beauty and health products
A unique blend of classy professionalism and raw, natural authenticity. The outdoor adults-only spas are the real treat because you can choose the hot pool with the temperature you can handle. Your skin tingles with the minerals. Love it.
28 Bather Reviews
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- I wrote a letter a couple years back of my complaint but never had a response back which I feel is very rude and not a good thing when providing a service. Today I found your website so I will give you my complaints again. Had visitor from USA and we did enjoy our stay until two separate times chinese men spat into the wonderful landscape in front of us....we complained on way out then wrote to the manager with suggestions and never heard back....bad business!
sylvia - katikati
Rating: 8/10   7th November 2013
- Thanks for the right to reply - I did respond to the response received from Polynesian Spa.
The response I provided was also posted on their reply on their facebook site to prove that I was most certainly not clearly informed.
I also realise that Polynesian Spa are aware of this because they removed it from their facebook comments.
As it might of shown them up and maybe their response was deceptive and dishonest.
In continuation to their response from Polynesian Spa - confirmation was never given and staff never listen to what was requested at the time of the booking and the alternative options for us:
Well we travelled to Rotorua we had no intentions of staying, so your solution wasn’t helpful to us because we were advised the treatment we actually wanted no longer exists in the ˝ hour bookings and we could pay extra and come back the next day was really entertaining.
Management at Polynesian Spa are not transparent and their customers are certainly not the reason why they are there. Polynesian Spa is out there to exploit a natural resource for the commercial dollar a service to be wary off.
Thanks for the time
16th March 2013
- Hi Michelle,
Thank you for taking the time to provide feedback. We have looked in to your complaint as we take customer service very seriously. The booking correspondence in writing from our staff did clearly state the treatments you had been booked in for.
When on arrival you seemed unhappy with the spa therapies you had chosen our staff member called for the retreat manager to see if it could be changed somehow as the retreat was fully booked that day. Our retreat manager has tried to offer you alternatives including having the spa therapies you had booked, moving your booking to the next day to have the spa therapies you wanted, or offering you a refund. You chose to have the spa therapies you were originally booked in for. We are sorry that you felt embarrassed about the booking confusion. We feel confident that are staff did take all the right steps in the booking process to clearly communicate what you had been booked in for. We always try our very best to suit our customers’ needs including changing bookings if needed, however unfortunately as the retreat was fully booked we could not make any more changes. We hope that you and your sisters did enjoy the spa therapies and felt relaxed after your triathlon.
Polynesian Spa - Rotorua, New Zealand
12th March 2013
- "My experience - Saturday 02 March 2013: This place was nothing short of disappointing what ever you do, don't book online or over the phone reception and management are not able to manage themselves out of a paper bag. There service was humiliating and rude. Polynesian Spa relies on a one time service with no returning customers there are pleanty of other places in Rotorua that will offer a great package I recommend you go there.
Oh and when reception asks to get management to work something out it is definenitly not a solution. "
Michelle - New Zealand
Rating: 2/10   3rd March 2013
- I grew up in Rotorua and occasionally would come here whilst growing up. last time i came here was 8 years ago it was ok. But visited here recently 2 days after xmas with a friend from the UK. OMG !!!! the standards and service here now is so poor. They were unclean and the attendants were busy amusing themselves on there ipods. I was so dissapointed and slightly embarrassed the paint work and maintenance looked shotty and the price is ridiculous, I don't mind paying a fair price, but come on guys !!!! talk about RIP OFF ! This is so supposed to be top ten in the world Lol ! Thank god I have lots of family and friends and had the choice of three different private pools best of all FREE.
m.p - Rotorua/Scotland
Rating: 5/10   9th January 2013
- I visit every year I go home, but wont bother again. No longer can a single person use the private pools. The cost is way out of line with the service which gets worse every year. As lovely as it is my advice to any travellers drive a little and go to Waikite valley 10 times better
Kay Atchison - USA
Rating: 4/10   26th January 2012
- Hi Kay, thank you for your feedback. We are sorry that you are dissapointed that you can not use a private pool on your own. This is due to a health & safety regualtion which has been in place at Polynesian Spa since 2007. Waikitie Valley also requires 2 adults to use a private pool. We are sorry you felt that our customer service was inadequate - we would appreciate if you would be able to provide us with any further information on what happened (to email@example.com) as we would like to address it.
Polynesian Spa - Rotorua, New Zealand
26th January 2012
- Go here everytime we go to Rotorua. Never dissapoints. Amazing when the full moon is up too! Hamburgers in the cafe are the best value for money we have eaten.Entry, a little pricey, but still worth it. Just get in there before the tourist groups arrive around 6pm onwards.
Steve Williams - Auckland
Rating: 9/10   30th November 2011
- i love it
david - auckland
Rating: 10/10   4th October 2011
- Had a fantastic experience. Tried the aix spa massage. It was one of the highlights of my holiday! We stayed all day enjoying the lake spa bathing area.
Trev - Nz
Rating: 10/10   22nd April 2011
- The best seen and one of the hottest water pools to relax in with good photo seanarys
hopefully tomorrow will be a good idea as I have to go back
Phillip - New Zeeland Auckland
13th January 2011
- We have thirteen private pools available (both standard and deluxe) for those who may not wish to wear a swimsuit. However swimsuits are compulsory in our public bathing areas.
Polynesian Spa - Rotorua, NZ
14th September 2010
- This place was horrible. Whenever we soak we like to do it without suits. This place caters to the public who are prudes! Everyone should be able to soak as they choose, without being forced to purchase a suit simply to satisfy an insecure human. We will NOT be coming back again!
Mellissa - New Zealand
Rating: 1/10   13th September 2010
- In response to tuure: It's a good place to go with reasonable price. A suggestion, if you don't want to see the naked Chinese, better to pay extra and go to a private pool on your own. Then you'll just see your own naked there. Thanks~
Jia - China
Rating: 8/10   22nd April 2010
- we had private spa over looking the lake for 1hr enjoyed the view of lake so much went again two days later well worth the money
Marei & Jan - australia
Rating: 10/10   12th September 2009
- Lovely, nice facilities. My one small gripe is the price, but I'd still be very willing to visit again!
Rating: 9/10   17th August 2009
- This was a gorgeous place for us! The staff was more then friendly and helpful. Everything was very clean and tidy and at the night you can see the Rotorua Lake with all the lights in the dark while sitting in the hot pool! We had a great time after long driving hours in the car. It is a fantastic, very nice and relaxing spa. Don't miss it!
Rating: 9/10   30th June 2009
- I went there, it was gr8! Dad won't get out of the spa pool though. I highly recommend it to anybody going to Rotorua. We used to go ever Christmas until the petrol prices rose. We went to Volcanic fields and Skyline too! After all that fun and walking, it's good to soothe and relax in spas and thermal spas are even better!
Pauline - Auckland
Rating: 10/10   30th March 2009
- Further to my last comment, i have now found out they do have 13 brand new private pools i had a look on their website and they look very lush! even more reason to revisit. I would highly recommend the hot pools to anyone visiting rotorua from NZ or abroad!
They are the best hot pools in the north island if not NZ!
Rating: 10/10   24th March 2009
- I used to go here every trip through rotorua and i would always go back.
The hot pools are great, shame about no private pools anymore, but the outdoord pools are cool as they have several pools all with different temeratures to choose from.
Havent had a massage there yet but this time will try one out, looking forward to returning
Girlspeed - UK
Rating: 10/10   21st March 2009
- well 40 dollars later seriosly dissapoinrted i thought it would be an impressive spa with beautiful views but realised i had been dreaming although my skin didn't react to the water and i had a massive headache and felt a little better for being there. Is over-priced but i wouldn't pass it up if you have the money
bobby - auckland
Rating: 3/10   13th June 2008
- For a commercial spa it's still quite nice although the seagulls and their excrement is a tad off-putting! The facilities were clean apart from that and the staff lovely and friendly. Visited 9/8/07
Rating: 7/10   12th August 2007
- NZ's political correctness gone mad that you can no longer enjoy private spa room by yourself, you HAVE to be accompanied by someone...prices are crazy now and services are crap.....no longer a place worthy to go....
Rating: 2/10   1st August 2007
- nothing interesting! low and wretched services. It was overcrowded by naked chinese!
tuure - finland
Rating: 1/10   15th July 2007
- recently spent a girls weekend away in rotorua indulging ourselves with pure luxury in 1 hr therapys.we would all highly recommend,the staff are wonderful,the atmosphere and facilities leave me speechless,it was pure heaven.will be back next year for sure
melissa - hamilton nz
Rating: 10/10   27th November 2006
- Pure Bliss.
Rachael - Auckland NZ
Rating: 10/10   10th November 2006
- My husband and I thoughrougly enjoyed the pools and exquisite pampering of the spa 1/2 hour programs on our one year anniversary. We have made a plan to go back every May to celebrate in style. Rotorua is fantastic and a wonderful place to get away from Auckland.
Claudia Coles - New Zealand
Rating: 10/10   11th August 2005
- I find the Spas very good indeed, the whole complex is inviting, an enjoyable family experience and not as costly as I first thought, I would recommend it.
Carole - NEW ZEALAND
Rating: 7/10   21st July 2005
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