WE went all the way at great expense from Timaru as we heard Hanmer was world class. The reception staff were simply ignorant & arrogant. They need Kiwi Host training. My boy was charged adult price. We were treated like we had been there before & should know where everything was etc. We were not told about the Hydroslide until we were in the pools. It miserable there in the rain so we got out after a few mins, wasted our money & went home. I’ll never go back there. We stopped down the road for a lovely meal & the publican went out of his way for feedback about the Pools & stated he was embarrased to hear too many similar stories which is why he asked. We went home via QE2 pools & had a great time, they were far better. I also state that Tekapo pools are far better & give better service.