Hell’s Gate – WaiOra Spa and Wellness Centre

Hell’s Gate – WaiOra Spa and Wellness Centre
State Highway 30, Tikitere, 10km north of Rotorua
Phone: (07) 345 3151
**Please mention nzhotpools.co.nz when you call**

Kia Ora and Welcome to Hell Gate, the BEAST of geothermal parks in Rotorua.

Rotorua’s first destination spa, Hells Gate has been known as a place of healing and wellbeing for more than 800 years. Its many hot springs laden with minerals, combined with the “silky” smooth geothermal mud from its geothermal activity creates a unique New Zealand spa experience. Let the hot spring sulphurous waters of the “Hurutini” pool, name after a Maori “Princess” wash away the cares of the world after luxuriating in a geothermal mud bath while overseeing the amazing steaming geothermal activity from the hot springs of Hellsgate. [Jade Perez, Hells Gate]


Hells Gate is located approximately 15-20 minutes from Rotorua City centre on Te Ngae Road (SH30). It is close to the airport which is the gateway to the Bay of Plenty region for international and domestic visitors alike. Head north on State Highway 30 past the Rotorua Airport. Turn right from Highway 30 to go to Whakatane. Travel another 3km and Hells Gate is located on the left side corner. It has close proximity to Wai Ora Lakeside Spa Resort. [Jade Perez, Hells Gate]

Interactive Map
Map showing location of Hell’s Gate – WaiOra Spa and Wellness Centre . Use the controls on the map to zoom in and out.
  • 3 group mud baths suitable for up to 40 people
  • 2 couples mud baths and one family bud bath
  • Mineral waterfall and cool plunge pool
  • Large freeform sulphur spa for up to 50 people
  • 2 smaller spas 20 people each
  • Separate female and male shower facilities
  • Lounge areas for bathers to relax during or after their spa
  • Volcanic Cafe
  • Shuttle Transport: Hells Gate Mud Bus. The shuttle runs 3 times daily to/from Rotorua city
  • Onsite cultural activities and team building challenges include the following: Weaving, carving, Haka and Poi and Mud Pit
  • Retail Shop for Mud Spa Alite product range
  • Wai Ora Massage and Facial Therapies
  • Twilight Spa which allows evening bathing under the stars until 10pm
Watch Video
Bather Reviews
Staff were friendly and helpful. The experience was unusual but a fun experience. Started with 20mins in the mud pool then a rince off, followed by a soak in the thermal pools.
Rating: 8/10
Raymond - AKL
18th October 2017
What an amazing experience! My parents are in NZ for a visit and thought it would be good to do the tourist thing and delighted we went to Hell's Gate! Very informative and helpful staff members explained everything, we did the the walk, the mud and sulphar spa! Would definitely do it again.
Rating: 10/10
Stefni - Auckland / South Africa / Saudi
16th September 2016
Great spa facility. Very unique and a great set up. Changing rooms are open to the air which gives a cool cave/grotto feeling about the area and lovely waterfall in the background of the spa. Yes you will smell of sulphur after but it also makes your skin smooth and soft so is well worth it. Just make sure you follow instructions given by their staff about cleaning your swimwear after and its fine. Highly recommended.
Rating: 9/10
Alison Jones - New Zealand
11th February 2015
Thank you Juliana - We appreciate you are very upset at the time it has taken to get your refund. That is never our intention. You were sent an email immediately acknowledging cancellation on the 19th January and on phoning us on the 22nd January in regard to our cancellation policy I explained we refund within one week back to client. We acknowledge you wanted to leave New Zealand for a serious personal family matter and wanted your money immediately and we did endeavor to do so as quickly as possible. The money has been refunded to your paypal account today 23rd January. Our policy once the acknowledge of cancellation, the refund would be occurred between 1 week after the cancellation with all paperwork needed to follow through. We always take our customer satisfaction seriously and apologise at this time you were not. We continue to improve so thank you again - we are always looking at ways to improve making refunds less stressful and quicker for our customers. Wishing you well at this stressful time. Regards Lynette David Wai Ora Group
Rating: -/10
Lynette David - Rotorua, New Zealand
23rd January 2015
Horrible way they run their business !! Would've loved to have come here but due to an urgent family matter we had to cancel and fly out of the country. 4 days after cancelling they still have not refunded me nor replied to emails regarding the refund or called me back!! Disgusting way they treat their customers!! Not happy at all!!!
Rating: -/10
Juliana -
21st January 2015
Fantastic Pools, Great facility - varying temperatures up to 43 degrees, Mud baths are fantastic. Sulphur pool is glorious.
Rating: 10/10
Matt - NZ
14th July 2014
If you are going to Hells Gate for the geothermal park walk, no visit is complete without paying a bit extra to experience a true Mud Bath. The mud is amazing - silky smooth, warm and squishy. Smear it all over your body and face and after a shower your skin will feel as smooth as a babies bottom! Then after your mud experience hop into the milky waters of the soda pools. Luxury! My advise is to pay a little extra to have a private mud bath, that way you can go naked and your togs wont end up smelling of sulphur for weeks. Hells Gate has just gone through a major upgrade with all new pools and landscaped areas, the communal pool now has a view over the thermal park.
Rating: 8/10
Peter Woods - Rotorua
31st December 2012
Overpriced revenue gatherer, poorly built pools.
Rating: -/10
Wayne - NZ
21st July 2010
It was a miserable, grey day but we enjoyed Hell's Gate anyway. Big umbrellas were provided so I could even take some photos. At the end we had corn on the cob which was cooked in Hells Gate's mineral water.
Rating: 8/10
Christel Webb - Upper Hutt
12th February 2007

Write Your Review on Hell’s Gate – WaiOra Spa and Wellness Centre

Your Name:*
Rating out of 10:
Your Review of Hell’s Gate – WaiOra Spa and Wellness Centre:
Hells Gate
Hells Gate
Hells Gate
Hells Gate
Christel Webb
Christel Webb
Source: Upper Hutt. Taken 4 Feb 07
Christel Webb
Source: Christel Webb, Upper Hutt. Taken 4 Feb 07