Overpriced. Will not go back. Since the drowning have put up prices excessively. This is not a Polynesian Spa and can not justify such high prices. Was a regular visitor not now .
Rating: 3/10
Mike - Auckland
01th May 2016

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Went their for a soak with my wife for my Birthday and really enjoyed it nice and peaceful environment and I can see the potential in the place and the new owners are trying to lift the overall standard.looking forward to visiting next time.
Rating: 7/10
Lisa and Jim Palmer - whangarei
11th April 2016

Awful and heart-breaking for a little boy. It was Easter Sunday and so before going I checked the website and I rang to enquire if the place was open and till what time. I was told that it was all good and the place was open till 10 pm. My 5-year old son had spent the whole afternoon planning his time at the pools where he had been twice before and even convinced grand-dad and grand-mom to come along with him. We drove for 40 mins (no small journey for a 5-year old) and excitedly ran, swimming hoop in hand, towards the entrance to only find out that we would not be let in as the policy had changed to “adults only”. Before my son had realized that, I tried to explain to the person at the front desk that we had come here before and my son had been looking forward to coming back for weeks and he would be devastated to be turned away right here at the doors in front of the pools. We were, however, not let in (and there was hardly anyone in the pools anyways). It was absolutely devastating for my son, he burst in tears there and then and cried all the way home. We were not informed of the policy change when we rang and it was not stated clearly on the website. All this despite the policy having changed only a few weeks before. I was left quite disgusted with the management of the whole situation. We are never going again, kids or no kids, and so are all our friends and colleagues.
Rating: 1/10
Denis - Auckland
27th March 2016

Totally disgusted turned up at 10am their opening time place was still locked up at 10.12am someone turned up finally at 10.20am gates were opened and ooopps no concideration given to disabled patrons i was confronted with a ramp but it had a sloping step so high the wheelchair had to be man handled over it causing me great pain THEN the only staff there when asked about disabled facilities gave a very off handed comment that none were available and basically he couldnt give a stuff altho when i rung and asked prior to going was told no problems for disabled patrons BUT get to changing rooms had quite a few steps to get up to them i was told you have 5 able bodied people they can lift you up this man was so rude and patronising with his comments i it was evident i was not welcome here and infact got the feeling we had interrupted his day so asked for my money back and got told no also i mite add the pools looked bloody filthy and dirty in poor condition NOW the reason for my disability is i am a chemo patient as have lynphoma bone cancer and have a fractured hip causing great pain so is impractical to lift me WOULD NOT RECOMMEND anyone wasting their time going there we ended up going across the road to PARAKAI SPRINGS they were absolutely awesome and when i explained wat had happened they even gave me a discount
Rating: -/10
jo geldard - AUCKLAND
28th February 2016

Thats not a very professional comment Shelley...considering your the managers partner
Rating: 1/10
Karen - Auckland
29th November 2014

Had a great experience at Palm Springs Hot Springs in Parakai! Colin was kind and helpful when he learnt that I left my wallet in Auckland and the $20 bill I had flew up in the air! What I liked a lot about this place is that they use a minimal amount of chlorine in the water, which they can't stop putting cause of health regulations. But still the water felt clean and amazing. I travel around the world and go to hotsprings often, and Palm Springs in Parakai is a great value for money, it is peaceful and has nice people running it! You will enjoy your visit and warm soak :)
Rating: 8/10
Alejendrah East - Japan
24th September 2014

AAAAAAA++++++++++
Rating: 10/10
Simon -
22nd August 2014

This pl was horrible!!! The lady did not tell us the hot pool was closed for renovation so the only was the cooled one open! We did not get a refund! I recommend you to go to the Parakai Springs instead!
Rating: 1/10
Cpss - Sweden
14th July 2014

Great that renovations are finished. Couldn't wait till it happens. Good on you Palm Springs!.. and THANK YOU!
Rating: 10/10
Elena Miller - Auckland
2nd December 2013

The management of the pools have recently left a lot to be desired and when patrons are told by way of a grapevine, there would be no more nude nights then the people who would have gone there at the end of last month to find no more nude nights would have really been annoyed to say the least.
Rating: 4/10
elaine - Aukcland
1st October 2013

Was my first tyme thea and it may not look spectacular but the atmosphere and the staff is really gud, was that happy with it I am going bac there tonyte
Rating: 8/10
Harna-lee - Auckland
7th July 2013

Good Water quality is fantastic ! Bad The big Hot pool is called the Lobster Pot for a good reason - it too damned hot ! Concrete needs major repairs as does the changing rooms.
Rating: 5/10
Greg Hogan - NZ
22nd January 2013

have gone to palm springs a few times with friends (we are in our early 20s) and while we enjoy the hot soak and peacefulness the complex is really in a disgusting state and in dier need of upgrade... surely charging $16 pp for entry they would be able to afford for some maintainence esspecially the disgusting bathrooms
Rating: 5/10
miss - NZ
24th November 2012

I love going to Palm springs in the winter months. Because it is very 70s and tired looking it puts off a lot of people which i just love, because i cant stand crowded noicy hot pools like waiwera. The water in the pools are always clean and the pool temperature in the hot pool is always hot and a nice cooler contrast in the other pool. It is a relaxing place to bathe and i dont miss the crowds and expense of some other complexes
Rating: 8/10
jason sadler - auckland
16th July 2012

Last time I came here I woke Up the next morning the sickest I have ever been in my life. I couldn't get out of bed, I had to be helped into a bath to try make me feel better. I know it's the pools that made me sick, I got some kind of bug Or illness from them. I had had friends have the same thing after swimming there.
Rating: 1/10
Michelle - Auckland
24th April 2012

Went there last weekend, management was rude and tried overcharging for the use of their BBQ even though it clearly stated $10, they tried charging $25. When asked why pools were green, was told that it was coz the tiles were green coloured, on closer inspection, it was slime. Kids pool was just a lump of empty concrete, asians were spitting on the ground and in the pool, very disgusting!! Ended up going to Parakai. Dont recommend to anyone!!
Rating: 1/10
Nadine - New Zealand
29th October 2011

great, quiet , it relaxing . thats why i go to thermal pool, to relax. prices reasonable . you dont get a remote control camera to inspect the whole place before you pay , you dont get a slide , you do get to relax. try it
Rating: 6/10
terry - nz
18th April 2010

We choose to go to this rather than the hot pools across the road as it tends to be cleaner and less crowded - no kids running around unsupervised! However, the place is VERY rundown and requires a serious paint job of not only the pools but also the changing rooms and the outside tiles. This alone would dramatically decrease the customers who walk in but walk straight out because of the rundown nature of the place. If you can look past the environment, the pools are clean and the water is hot.
Rating: 4/10
Stephanie - Kumeu
19th July 2009

The last time I visited Palm Springs I was disappointed. The decking was dangerously broken and the spas were green and slimey. I spoke to someone who told me they had ordered "home made lasagne" and got a lasagne topper. It appears that the positive comments are mostly from those who appreciate nude night. Not everyones cup of tea.
Rating: 1/10
Ann Forward - Auckland
15th April 2008

It would help if this listing had contact details (phone etc) and times of opening, otherwise, what on earth is the point of the listing?
Rating: 7/10
Lynda - New Zealand
16th April 2006

So excited see awesome renovations taking place truly going be stunning once complete. All the best deffinately be recommending this place to my whanau...Mauri Ora!!!
Rating: 10/10
Eileen - helensville
24th January 2015

One comment says Its a Shit place and the next comment says its great, nice and clean yada yada yada. Now I haven't been for well over 12 month so I cant say. So Why cant the new owners stop the bull shit and post some new photo's on line of all the new improvements. At the moment from all these negative comments on here if I was going to the hot pool at Helensville I would turn right on Parkhurst to Aquatic Park Hot Pools Road in stead of left to Palm Springs Sorry but Im like every body else I don't want to be ripped off
Rating: -/10
Andrew - Auckland
11th January 2015

Hadn't been for a while but i was shocked in the pools which smelled like chlorine and being able to rub the algae off with my hands. To me that means it hasn't been cleaned for some time. Found on the web the website where they advertise 'Soak in our mineral-rich thermal pools, well-known for their rejuvenating health benefits.' Are algae and chlorine considered minerals? What happened to the couple that used to run it properly?
Rating: -/10
Johan - Titirangi
13th December 2014

Wow! I don't know what planet you've just stepped off Karen but I was at Palm Springs on Thursday 20th November . The water clarity was unbelievable, I always thought the pool was green - turns out it's BLUE! The temperature was just perfect, not too hot & definitely not cold. The staff were very friendly & helpful and the food was not only affordable but FANTASTIC! Try the burgers - they're to die for. I was impressed considering the aged look of the place but the place was CLEAN, the showers were hot, the customer service great & friendly. It wasn't so crowded I couldn't chill out & basically I had a wonderful time! You need to pull your head out of your a.... Karen & get over yourself! I would happily recommend this place to people, it's affordable! Thanks Palm Springs & Good Luck with your future renovations!
Rating: 9/10
Shelley - Auckland
25th November 2014

As a child I attended the day the place opened and have seen many changes over the past 50 odd years! The latest change is the worst ever! All pools were substandard in cleanliness with slime on tiles/concrete or in the water column as well as dead floating insects! All pools were at best warm and certainly not the advertised temperatures in the new glossy brochure! The man manager possessed no people skills whatsoever and the lady receptionist was anything but helpful, not evening welcoming! My admittance fare was reasonable - but not for what I received, which I consider fraudulent! I will not be returning (if ever) until things greatly improve. Please bring back staff who know what they are doing!
Rating: -/10
Michael - NZ
4th November 2014

This was my first visit but my boyfriend had been here before. The renovations are well underway and I was impressed. Very clean and enjoyable. The smaller pools are nice for couples and the childrens pool is lovely for little ones. The changing rooms are being done up and are clean. The people running it are friendly and very approachable. I recommend this place to everyone. Going to thermal pools is one of my favorite things to do and this place is up and coming and will be the place to go soon. Don't wait until the renovations are finished, go now and support this place so they can be finished sooner. Bring a picnic or bbq items. Make a day of it! Well done Palm Springs.
Rating: 8/10
Rachel - Auckland
5th October 2014

NOTE OWNERS TAKEN OVER AND HAVE NEW MANAGEMENT team, water clean & hot, problems sorted out, had a great family time on Sunday 13th July 2014, David
Rating: -/10
David Daniel - Muriwai
14th July 2014

THIS PLASE IS A DANGER! DO NOT GO THERE! the staff was absolutely horrible. they closed and turned of all the lights when we still was in there. I ended up having to go to HOSPITAL for stitches as i fell over! the staff simply did leave us and did not bother at all. No first aid, No safety at all.
Rating: 1/10
Sartaj - NZ
9th July 2014

Short version: Palm Springs is Clean, Relaxing, Not crowded, Hot enough and just generally great!I had an enjoyable time there so I recommend this place to others. And to those worrying about previous negative comments Palm springs have made some nice renovations and now its much cleaner. Now if you want to know why I think those things read the rest. Went there today, a Saturday night, I've been going infrequently there for about ten years yet never noticed the nude nights? Not sure if they still have that but it sounds interesting, unfortunately that Saturday happened to not be a nude night one. Looking for more info about this one, someone mentioned it was family safe, were they right and when does it start on Saturday? I took a glance at the pricing when coming in and the prices are as follows: Adults $14 (Over 18yr) Students $11 (under18yr) Senior $8 (golden card or over 65 I think?!?) Children $7 (not too sure about this one as I only glanced briefly) Basically imo that is affordable and it was definitely worth it!! I'm not too sureon closing and opening times but I was there till 9:30pm so they should be open to late. The pools were great. I think there's a varied idea of the temperature here so I'll just try clear the confusion by saying that there are 2 big/decent sized pools, one lukewarm, ideal for swimming especially if you don't want the icy bite of normal swimming pools. The other hot, yet not hot enough to ban children from it, it's family welcoming temperature. There is also a long curved (bean shaped?) spa hidden behind a wall which can give you more privacy and seems to be popular for couples, I had an awkward fast feel of the water temp and I think its slightly colder than the hotter one of the pools. It used to be quite unauthentic but now they have renovated everything and from what I could tell in the dim lighting they have decorated it nicely. Also a very shallow small pool for toddlers which has a new fountain, water is suitable for babies as it isn't too cold or hot, so shallow that I'd be more amazed if someone drowned in it. Not a lot of people there as always, tonight there were less than 30 customers and normally in the day time there's way less than that. Great if you want to relax without ppl bumping you every minute yet don't want to spend money on a private spa. Personally, I prefer this place to Parakai as it is cheaper, quieter, cleaner (I have a grudge against Parakai as it tends to be fond of giving me head lice :( ).On the downside Palm Springs doesn't have any slides, I don't mind that but others might. As for the state of the changing rooms...HURRAY THE WOMEN CHANGING ROOM HAS FINISHED RENOVATION, sorry guys turns out you still need to wait a bit. Now the walls have been repainted, three more showers added (although they're on the outside close enough to the benches that half of them get wet) these showers actually work well and have steady temp of water, no time limit set for the shower (I made sure to take full advantage of that) And they've replaced all the yucky wood with new wood. Around 7ish changing stalls with new curtains and the toilet also looks less dodgy and much cleaner. There has been reviews about the hygiene but I found that it was all quite clean? All those times I've been there I've never encountered "Asians spitting into the pool" so I guess you were just quite unfortunate and came on a day with rude customers. Even if there are I don't think the staff can do much about it, if those people don't have the common sense to not spit in pools I doubt they'd be reading signs and following what they say. As for all the mention of Asians, today it was actually mostly Europeans so it depends on the day you go on. I think the customers balance between Asian and Europeans and then there's some others. I don't see what the fuss is about however. The pools were clean and I didn't find any slime or other yucky stuff. I think that's thanks to the renovation, really, everything looks newer and is cleaner, aside from the top tiles that are the parts that lead from the changing room to the pools. Those tiles are really old and don't look so nice but they aren't too bad, just wear some jandals and you'll be fine. I seldom get food there but from the times I have the food was nice, I think it was quite expensive, though. Someone was playing the piano when we got there, not sure if it was a Saturday night thing or every month but it was quite nice and relaxing. Calming music was also played through the speakers near the pools. Not sure if it's allowed but there are people drinking beer while in the pool, I've never seen drunks there, though. The staff are nice and the other costumers I've met there are mostly friendly people. As for the staff I think the renovations are so slow as they actually don't profit that much because of the lack of customers. And so the price also keeps on raising. I found out today that someone in my family actually knows the owner of the land who rents it to the Koreans that run Palm Springs and it seems they're in charge of the renovations and the amount of money needed for it surpasses the amount of money he's getting for renting the land out. Either way I hope they don't close this down or renovate it so much that it loses it's 70's feel as I think it's part of it's charm.
Rating: 10/10
Sherry - Auckland
15th March 2014

I have been going here for years and keep coming back. Love the new spa pool and look forward to seeing the new big pool that is being totally rebuilt. Great value and nostalgic for me. The catch 22 in doing the place up is that it will get very popular and lose its laid back atmosphere - but it has to be done.
Rating: 7/10
Cliff - Hopkins
25th August 2013

I saw the review's that was saying it is burning hot... We went there and it is LUKE WARM max 39c+ and the ovners said somthing about the ice is cooling it down.. i newer will come back there again, my tubb is warmer than that.
Rating: -/10
Anna - New Zealand
16th July 2013

Have been going there for some time now, yes, it is a bit run down. But that's what you get for the price and the quiet. A great place for a peaceful soak. By the way, they have started upgrading the facilities, hope this doesn't attract the hoards!
Rating: -/10
Jarn - Auckland NZ
1st April 2013

Was going to take my wife this Sat.But well and truely put off now. Thought a good option to Parakai
Rating: -/10
Steve Williams - Auckland
30th November 2011

I was going to visit this place but I am shocked about all the negative comments... The owners have definitely lost me as a customer and should really check out their customer service and hygiene skills!
Rating: -/10
Natalie -
25th May 2011

Hi do you still have the nude bathing on the last saterday of the month? please a quick reply as only one day to go Ross
Rating: -/10
ross - nz
30th July 2010

I love this place. There is not to much chlorine so these pool actually still have therapeutic effects. The presence of the occasional spot of algae on tiles at the water line is a good sign and attests to the natural, healthy quality of the water. If tired, after a soak you will be fully revived. Mellow music is played over speakers and one gets a transported to s different era away from the sterile homoganised nonsense that our consumer culture has become. Live a little!
Rating: 10/10
jarad - New Zealand
3rd July 2010

Review this place several years ago,and visited it for a brief moment the other to see if it has changed. WHY hasnt it been closed.Its disgusting. Interesting comment further back about blowing stuff into pool.I saw a similar thing but even worse.
Rating: -/10
paul rowland - new zealand
2nd May 2010

Awesome hotpools, love the way that it is so run down. The water is fantastic with a great temperature range between the pools. Fantastic toasted sandwiches too. I'm a regular on nude night.
Rating: 10/10
Captain Long Johnson - New Zealand
26th September 2009

Such a relaxing place to be. It sure delivers on the HOT! One of the two main pools is a really good hot soak while the other is quite a bit cooler...more suited to kids and those who prefer a moderate temp. We've been a few times now and despite some shabby parts, these are our pools of choice. Great value for money and it's nice to be able to enjoy a relaxing, quiet drink in the pool. Haven't tried the last Saturday night swim but many seem to enjoy it and I'd have to say that the way things are laid out and lit, it wouldn't phase me at all. Great.
Rating: 7/10
Pete & Sharon - Hibiscus Coast
15th September 2009

It is good place to visit especially last saturday every month, nudity evening after 6 pm ,BUT the second saturday is NOT for Naked People as some people mentioned it is normal ,may be it was
Rating: -/10
carl - auckland
12th July 2009

This place is in very poor state of (dis) repair. Could not recommend it at all, really third world and some.
Rating: 1/10
Grant - Auckland NZ
8th March 2009

Easily my favourite NZ hot pool, not because it's the best pool or facility, but because it's a blast from the past - a faded glory from the '70s. What's great about Palm Springs? It's NEVER busy, and usually quiet, so one of the few hot pools you can really relax in. The hot-hot pool is really hot, and the not-so-hot pool is great for swimming. The prices are astonishing ($10 or buy a concession card for $60, which works out to $6 per visit), and you can relax with a bear and a burger beside the pool. Sure it's run down, but that adds to the charm, and I couldn't afford to soak my aching bones so often at the kind of prices most facilities are charging these days. These days it's run by Koreans and I have to admit I've had a few incidents with Korean visitors to the pools (one male was blowing his nose directly into the pool!) but these incidents are incredibly rare. Aucklanders just don't realise how close Parakai is... a mere 40 minutes from downtown Auckland, and they can combine a day trip between the hot pools, the MacNut macadamia farm, bush treks or beach. Lovely.
Rating: 8/10
Gary - Auckland
12th July 2008

Chill, George. That is why its so special. Relaxed and friendly. There isn't another place like it, go to the main pools if u want beer free bathing.
Rating: -/10
Neville - Auckland
31st July 2007

Would be nice if the site had opening hours,pricing info etc.And even better if they had their own website with food menus.
Rating: -/10
Renee - Auckland NZ
29th December 2006

Fantastic laid back atmosphere, good food. Good place to try out some tiny swimwear, no one seems to mind. Nude nights are very sociable,
Rating: 10/10
Peter Johnson - New Zealand
18th November 2005

Great management..Best price in town..Not too much chlorine which defeats the purpose..Fabulous food..Even discounts for groups..Definately worth the trip..
Rating: 10/10
Gene Penman - Auckland
11th August 2005

Very run down the last time I saw it about two months ago.
Rating: 1/10
paul rowland - auckland
11th August 2005