Pros: We went to this spa because it offered a variety of options to choose from. We discussed options with an Indian girl at the reception who helped us choose the right option for my family of three. We took the option of $55 pp for unlimited time. The time in the pools was so great that our skin started to glow and my weak and achy knees started feeling strong and pain free. In this option we had the constant supply of towels and a range of temperatures to choose from. We moved from one pool to the other after spending about an hour in each. We took the cold plunges from the alkaline and acidic pools for detoxifying which really really worked for the three of us. I had swelling on my face and feet which just vanished after the bath. We completed all the alkaline first and the did the acidic pools returning to the 36 degrees pool to relax. In between we rested on the heated recliners to enjoy the gentle cold breeze and views. We felt very rejuvenated and relaxed that we went back the day after and did the exact same things. Cons: The staff didn’t bother giving us any directions on how to use the facility. I suppose this is because we knew it being from the same country. They shouldn’t assume that we know. Luckily for us I had done enough online reaserch to optimise our time. There is no onsite information about detoxification or the order of pools. If there is no order, then they should mention that as I heard everyone asking the same question. Some staff are very rude. But we didn’t care for what they are as they don’t matter to us. I think they have become rude after managing visitors from different cultures who may or may not comply easily. Pricey. Overall : This is a tourist place and I suppose such places don’t naturally thrive on customer care. If they did, then that will attract returners and recommended people. But to the customer I think expectations on service should be secondary in this place as the advantages of the geothermal pools both acidic and alkaline all in one place with the detoxifying cold plunges in unlimited time is definitely greater. We will certainly go back unless we could find a similar option elsewhere. I am giving them a 9/10 for the effects we received health wise from their facility and the option we chose.
Rating: 9/10
Shree -
12th October 2018

"My experience - Saturday 02 March 2013: This place was nothing short of disappointing what ever you do, don't book online or over the phone reception and management are not able to manage themselves out of a paper bag. There service was humiliating and rude. Polynesian Spa relies on a one time service with no returning customers there are pleanty of other places in Rotorua that will offer a great package I recommend you go there. Oh and when reception asks to get management to work something out it is definenitly not a solution. "
Rating: 2/10
Michelle - New Zealand
3rd March 2013

Go here everytime we go to Rotorua. Never dissapoints. Amazing when the full moon is up too! Hamburgers in the cafe are the best value for money we have eaten.Entry, a little pricey, but still worth it. Just get in there before the tourist groups arrive around 6pm onwards.
Rating: 9/10
Steve Williams - Auckland
30th November 2011

This was a gorgeous place for us! The staff was more then friendly and helpful. Everything was very clean and tidy and at the night you can see the Rotorua Lake with all the lights in the dark while sitting in the hot pool! We had a great time after long driving hours in the car. It is a fantastic, very nice and relaxing spa. Don't miss it!
Rating: 9/10
Tati -
30th June 2009

NZ's political correctness gone mad that you can no longer enjoy private spa room by yourself, you HAVE to be accompanied by someone...prices are crazy now and services are crap.....no longer a place worthy to go....
Rating: 2/10
anonymous -
1st August 2007

Pure Bliss.
Rating: 10/10
Rachael - Auckland NZ
10th November 2006

We visited the spa back in May 2014, post running the Rotorua Marathon. It was bliss! We stayed there for hours and it did wonders for sore muscles.
Rating: 10/10
Caroline - Auckland
24th September 2014

Hi Michelle, Thank you for taking the time to provide feedback. We have looked in to your complaint as we take customer service very seriously. The booking correspondence in writing from our staff did clearly state the treatments you had been booked in for. When on arrival you seemed unhappy with the spa therapies you had chosen our staff member called for the retreat manager to see if it could be changed somehow as the retreat was fully booked that day. Our retreat manager has tried to offer you alternatives including having the spa therapies you had booked, moving your booking to the next day to have the spa therapies you wanted, or offering you a refund. You chose to have the spa therapies you were originally booked in for. We are sorry that you felt embarrassed about the booking confusion. We feel confident that are staff did take all the right steps in the booking process to clearly communicate what you had been booked in for. We always try our very best to suit our customers’ needs including changing bookings if needed, however unfortunately as the retreat was fully booked we could not make any more changes. We hope that you and your sisters did enjoy the spa therapies and felt relaxed after your triathlon.
Rating: -/10
Polynesian Spa - Rotorua, New Zealand
12th March 2013

Hi Kay, thank you for your feedback. We are sorry that you are dissapointed that you can not use a private pool on your own. This is due to a health & safety regualtion which has been in place at Polynesian Spa since 2007. Waikitie Valley also requires 2 adults to use a private pool. We are sorry you felt that our customer service was inadequate - we would appreciate if you would be able to provide us with any further information on what happened (to marketing@polynesianspa.co.nz) as we would like to address it.
Rating: -/10
Polynesian Spa - Rotorua, New Zealand
26th January 2012

Had a fantastic experience. Tried the aix spa massage. It was one of the highlights of my holiday! We stayed all day enjoying the lake spa bathing area.
Rating: 10/10
Trev - Nz
22nd April 2011

We have thirteen private pools available (both standard and deluxe) for those who may not wish to wear a swimsuit. However swimsuits are compulsory in our public bathing areas.
Rating: -/10
Polynesian Spa - Rotorua, NZ
14th September 2010

In response to tuure: It's a good place to go with reasonable price. A suggestion, if you don't want to see the naked Chinese, better to pay extra and go to a private pool on your own. Then you'll just see your own naked there. Thanks~
Rating: 8/10
Jia - China
22nd April 2010

I went there, it was gr8! Dad won't get out of the spa pool though. I highly recommend it to anybody going to Rotorua. We used to go ever Christmas until the petrol prices rose. We went to Volcanic fields and Skyline too! After all that fun and walking, it's good to soothe and relax in spas and thermal spas are even better!
Rating: 10/10
Pauline - Auckland
30th March 2009

I used to go here every trip through rotorua and i would always go back. The hot pools are great, shame about no private pools anymore, but the outdoord pools are cool as they have several pools all with different temeratures to choose from. Havent had a massage there yet but this time will try one out, looking forward to returning
Rating: 10/10
Girlspeed - UK
21st March 2009

recently spent a girls weekend away in rotorua indulging ourselves with pure luxury in 1 hr therapys.we would all highly recommend,the staff are wonderful,the atmosphere and facilities leave me speechless,it was pure heaven.will be back next year for sure
Rating: 10/10
melissa - hamilton nz
27th November 2006

I find the Spas very good indeed, the whole complex is inviting, an enjoyable family experience and not as costly as I first thought, I would recommend it.
Rating: 7/10
Carole - NEW ZEALAND
21st July 2005