Went to Waingaro Hot Pools for the first time with my family today...The customer service was great, however the hot pool was disgusting with floaties the appeared to look like skin. There is not tuck shop as all pools have... The hydroslide was only turned on for approx 20 minutes then turned off again, so clearly the owners are "TIGHT" on money when we have just paid $6 each for a "DAY PASS". The concrete leading up to and flooring at the top of the hydroslide were slippery and full of Lycan which causes accidents when wet. Once our day had ended due to the hydroslide still being off and my son not being able to use it again, we went to have a nice shower to clean the pool gunk off...However the shower floor was slippery with sludge and the water is COLD AS HELL in the shower...Yet another TIGHT ASS way to take our money and skim on provisions... I hope the next owner cares about their customers more buy providing the service we are paying for buy not cutting costs to make profit off us and especially in regard to the many HEALTH & SAFETY issues the Waingaro Hot springs has. That aside Lovely staff.
Rating: 3/10
Michelle Weir -
11th August 2018

I've been going to Waingaro since an infant. Yes it may be outdated compared to other wealthy Springs but in general it does the job I expect it to do. It's become neglected somewhat but doesn't change the fact that the water is why I'm there; relaxation temperature, hydrotherapy, peace and the childhood memories flashing by when I look at each area of the site. I love the loud laughable characters of the owners and the smiling humble staff, they have shown me no bias, ever and I'm Maori...in all honesty the owner will clock you, real loud, on the intercom if she has to because most times its needed. Be responsible and she won't call you out.
Rating: 8/10
MeiMei - Hamilton
17th April 2018

If you are Maori,dont go here,the lady will call out over the mike " hey Maori girl you can't swim there.. Disgraceful. These people are rat shit opps, I mean racist
Rating: 1/10
Shane Winiata - Aoteroa/New Zeala
03th February 2018

Pretty shabby. Doesn't look like it's had any love since the 80s. Cracked concrete, broken fittings. Some manner of Classic Hits blaring over a speaker, with occasional interjections about chippies and drinks available at the shop. Very small town NZ. Pools were reasonable, in the context of the overall general shabbiness, and a pleasant temperature. Absolutely no sign of lifeguards, although there was a lifeguard seat - indicated by a handwritten and sellotaped sign. The larger hydroslide was excellent fun but felt decidedly unsafe. Got whacked in the face by flax on each run, and consistently got air while hurtling down a couple of corners. Didn't die. There was a sheep ambling around the hydroslides and pooping on the path. Not a huge amount of clearance in pool at bottom of slides. Most of the time, the slide attendant was distracted chatting to a mate instead of watching the near collisions, checking for drownings, etc. If you temper your expectations, everything's perfectly fine. Just don't drive more than maybe half an hour to get to it.
Rating: 3/10
Matt - Wellington
02th January 2018

A great day out and the whole family had a good time at a decent price. The people were really nice and friendly and the facilities were just fine. The place is good value and we would recommend it. Unsure why there are negative reviews out there - maybe some people have unrealistic expectations of what to expect from hot pools in the middle of the North Island!
Rating: 8/10
Stu - Tauwhare
06th October 2017

Waingaro Hot Springs is the best day out for the whole family. The owners and staff are so warm and welcoming. It burst with character, so relaxing and always clean. I feel so lucky to have this just half an hour away and great all year round what ever the weather!
Rating: 10/10
Joni Mathieson - Raglan
29th May 2017

wow.rude owners.long way to access with the crapist food,service and over all experience.go to the aroha.
Rating: 1/10
bather - hamilton
28th October 2016

We went there last month, the young lady who took our admittance was pleasant and helpful, pointed out where we could park in the shade so our dogs wouldn't get over heated in the car. The pools and buildings are old but appear to have had quite a lot of painting done of late, were clean and tidy, and the water temperatures were nice at 32 deg in the main pool and 40 in the hot smaller pool. It was not the fanciest, and their little shop is pretty bare but we enjoyed our afternoon there. Reading through the other reviews, I think we had a better experience than some, but I can see that some investment to make improvements might be a good thing.
Rating: 7/10
John Welsford - New Zealand
16th May 2016

Lets hope that a more customer focussed regime comes with the re opening. I too found the management and staff appalling to deal with. I stopped going (had been a regular customer) before it was forced to close as I found the customer service/attitude appalling. You'll get another chance from me but it will be the last. Much prefer Te Aroha or even better Morere between Gisborne and Napier
Rating: -/10
Weka - Hamilton
09th March 2016

i am from waingaro but i barley went to the hot pools. They are very expensive and definitely not worth it. The water is amazing but only because its natural. Every time after swimming there i always felt sick. The kids pool was never filled or it was closed down. The private spas are Very expensive and again not worth it. The very hot pool is great and relaxation but is sometimes to hot. There are never life guards around which is very poorly. Changing rooms are always clean but there is only one cold shower. It would have been nice to have private showers with hot water. water slides are very dangerous and there is never life guards around either. Hot food shop is never open which should be ideal because the hot pools are so far from any place to get food. Owner is very rude. Always was scared of her when going there. She would always growl at young ones to hurry up and purchase food from the first shop before you enter the pools. Love the birds and the playgrounds they have for the kids. There is alot of ground, it would be great to extend the pools. Never have i seen the bumper boats pool clean. Even though it looks shut down they still run it even when the pool is green. Waingaro hot pools is waingaros attraction out there, so i hope when the owners re-open the pools everyone will love it out there just as much as i do.
Rating: 3/10
anon - Raglan New Zealand
16th February 2015

Naww I miss Waingaro. Yea it wasn't like other posh fancy places. It was real. A bit rough but the kids and I never minded something a little different. It was fun and immersed in beautiful scenery. Come on Waingaro just a few clean ups, we miss you.
Rating: 9/10
A Hoeta - Mangere
16th December 2014

I always found the water clean and loved swimming. I am now travelling to Te Aroha for my swims. Te Aroha is Council operated. Why doesn't Council take over Waingaro and bring it back to the great place it used to be.
Rating: -/10
Liz Shaw - Hamilton NZ
09th July 2014

so when is it going to be back up and running maybe council should buy it ?? it was a primo place to be late eighties early nineties when I was a kid packed to the day and the challenges on the log getting it bouncing sure it hurt a few of us males haha slides were primo typical of nz every thing is run down the country is broke splash planet was going backwards last time there to its a real shame cause these were great nz places
Rating: 10/10
cathro - nz
05th June 2014

Yup, Custy service was SHIT, cabins are SHIT, slide is DANGEROUS and SHIT, lifeguards, what lifeguards? but the water was absolutely loooovely and the pub food just yuuum! Just needs a bit off love.
Rating: -/10
jacky - mangere
18th May 2014

every time ive visited waingaro hotsprings the water has been nice and clean very beautiful scenery great customer service very well looked after all round great place to be 10/10
Rating: -/10
matt doherty -
08th February 2014

OMFG What a joke of a place. I am so angry even a day later I am spewing about this shit hole. Let me tel you NZ all the negative comments about this place is true, even though we didnt get to experience the filthy looking premises I believe it all. Let me tell you this readers, on a scorching hot day my husband and I and our 4 kids all under 7, drove a long, hot, loooooong windy drive to the pools only to find the fking thing was closed. No signs anywhere so say so. I so wished I had of seen these reviews before hand. Not only that the fling website dosent even say its closed. The end of the school holidays and we thought we,d do one last whanau thing together and dum ass me chose this place as we had never been before. What an absolute waste of space. I hope the council shut it down or someone else takes over. At least I know never to wonder again what it will be like at Waingaro hot springs. I know we will never go back, and I haven't stop ringing friends and whanau to tell them don't waste their time and gas. We went yesterday. 0/10 31 jan 2014
Rating: -/10
Mel - Manukau
01th February 2014

Bugger these are closed, went to both the pools north of Auckland, so many people in the pools you could not move, just looking at this made me not want to go in, so my family got a refund, compared entry prices, plus distence travelled to locations, we live in Manukau, so cheaper and a nicer trip for a family outing Waingaro still the better and cheaper place to go. Waingaro is an older complex but the water entering the pools is fresh hot spring water 'people complaining of cloudy water, maybe they should close there eyes underwater,I have never seen it cloudy, always seems clean to me, I would not swim if I had any doubts, come on Waingaro get up and running sooner the better ...
Rating: 9/10
Robert Cumming - NZ
27th January 2014

SHIT!!!!!!!!!was just thinking about this place and going for a visit again and taking my 8 year old son.. its been about 12 years since i have been and what i can remember from that visit, was by the sounds of it nothing has changed they the owners are still rude as!!!!! and out dated food!!!!!.we remember that to!!!!..hmmmmmmmmmmmmmmmmmm!!!!!!! so many mixed reviews but my inner self is swaying towards its still the outdated place it was.....by the sounds of it,you would of been extremely lucky to go there when the bumper boats actually worked...sounds like same excuse used for last 12 years...and they the water slides have always just been turned on for a certain amount of time..so nothing changed there......but in-saying this i still mite just take that trip down when it re opens as i remember the slides were alot of fun and they didnt mind us standing up on the speed slide...now you gota love that....will give another review once i return when its opens again....Geeeeeeeee i really hope im not gona be asking for my money back....flmfao...also to all aussies .....come on i grew up in aussie as a kid and you will never find any water slides that compete in nz at all..shame really cause they so much fun.......the speed slide here is best slide in nz and only because you can stand up on it.......some please build a decent water slide park in nz.......
Rating: -/10
bobby - waitakere,nz
11th January 2014

Why are you still advertising on TV 5.30pm 24/12/2013 if the pools are closed then
Rating: -/10
Rossco - NZ
24th December 2013

Rude staff, filthy pool and dried blood on the paths... Avoid at all costs
Rating: 2/10
Anthony - Timaru
08th December 2013

Just out of curiosity I Googled Waingaro springs to see if the place had changed but obviously not. I was there about 2010 and I had the worst experience anyone could imagine. It's really disappointing to realise that all the complaints that have been made (even on this site) concerning Waingaro Springs have had no effect whatsoever. The Managers have not responded favourably, like you say, they don't care....Many years ago my ancestors used to bathe in the therapeutic springs of Waingaro, it's such a tragedy.
Rating: -/10
Pauline Mackenzie - Australia
05th November 2013

on be half of my whanau we would like to thank the staff for their hospitality. we had a wonderful time at Waingaro Hot Pools. The Staff was great and the facilities were outstanding. it was that awesome my whanau and i are doing it again this weekend.
Rating: 10/10
Nicole Brown - New Zealand
22th October 2013

I dont agree with the rotten comments on here the staff were friendly not rude!! and i enjoyed my couple of hours with the family when we visited for the day and hmm this mark fella SHOCKING that is all .!!
Rating: -/10
Frazy - Auckland
18th October 2013

Garbage do not go!!!!!! I just worked there for 1 week got paid $3 per hour!!!!!!!! Dirty, unsafe, no qualified lifeguards, rotten or expired food and the owner is obnoxious and extremely rude
Rating: 1/10
mark houltham -
09th October 2013

We had a wonderful time relaxing, swimming and chillin around the pools for three days. The slides were fantastic, a must for everyone to have a go! Check this place out it is cool.
Rating: 6/10
Janine - Tauranga
05th October 2013

Very bad experience! Staff very rude. Stayed in motel after few hours noticed was being attacked by fleas notified owned and she accused us of lieing. Asked us to capture fleas to prove we weren't lieing. Linen was disgusting very smelly. Door locks broken to unit so was unable to leave bags inside. Left after fews hours very upset and with no refund!!!!
Rating: 1/10
Jamiee - Auckland
21th September 2013

Old and tired place needs a lot of improvement to be the place it was in the 80's. Would not recommend to overseas tourists. Motel clean and tidy but dated. Had to laugh at the "lifesaving" device - a tyre tube with short rope! 2nd visit in a lifetime and that's probably it for me!
Rating: 3/10
Greg - Jaffa
07th August 2013

Haveing spent three nights in a lovely motel room, swimming from early morning till late at night, we enjoyed it all. We exepted the slides would only run when the staff had time to spend supervising them, but they ran for so long my kids gave up before they closed down again. We all had a laugh a minite on the bumper-boats. The staff, from the cleaners, to the attendents, and the owners were friendly and helpfull to my grandsons and I, and we intend going back often.
Rating: 8/10
TE PUKE 3 - NZ
25th July 2013

It is nice to see since the last time I was there (circa 2 years ago), that there has been considerable and continuous improvement. To be fair nothing has changed since I was a boy (besides the absence of a notoriously large and slippery wrestle log, and we only went swimming), but as far as how the hot soak experience went - the water was hot and clear, there is lots of fresh paint and the single staff member was very friendly. At $11 for adults and $6 for kids I think the relaxation dollar couldn't go any further!
Rating: 6/10
Michael - Hamilton
24th July 2013

found the place to be a lil run down but in saying this maybe run down isnt the perfect word ' perhaps not modernized or out dated would be more fitting ' which was just damn marvelous if you ask me ' i found the place tranquil ' friendly/helpful staff ' my kids went on the bumper boats ' and the slide in fact they just absolutely loved it ' we have stayed in numerous places over the country and found the cost to be fair ' $6 for an all day hydro-slide compared to $5 for a half hour turn on the hydo-slide at our local pool in town more than value for money ' the cabin was clean and tidy ' WE WILL BE RETURNING :) thankyou to the staff out Waingaro 20/7/13
Rating: 7/10
jacinda wilder - hamilton new zealand
22th July 2013

i called the owner he did not listen to my complaint an then i found this so the pools are very cold an we went ther at 11pm cas the add said 30 degrees dont go if you arewanting hot pool;s
Rating: 3/10
kevan -
11th July 2013

If anyone ever had two ask me were is my happy place it will be waingaro hot springs owners AAA class staff very very helpful pools very clean motels flat cabins all very clean I've been recovering from cancer now for 3yrs and in the 3yrs I've made waingaro my home away form home I can not beleave the amount of rubbish that people put on here about this very Special place with very special people thank you very much Amro an Chood for allowing me to rest my head an body from all the pain me and my family has been faced with in the last 3yrs you haved walked with us thank you thank you thank you very much form my family two yours Josie xxxx
Rating: 10/10
Josie Kelly - Nz
08th July 2013

Strangely no other pool complex on this site has anywhere near the difference in reviews this place does. It's either great and friendly 8, 9 or 10 Or rude and dirty 1, 2, 3 Advertising standards had a rating of "Missleading" when they upheld 2 complaints!
Rating: -/10
Errr really - Auckland
17th June 2013

Had a large group of 40 stay in cabins n flat 4 queens birthday weekend. Overall the kids love the pools, sure it could do with some work and maintenance but its pretty good value and we will definetly return. I dealt with the owner a lot to organise the wkd and she's not rude just straight up.
Rating: 7/10
Ange Sua -
09th June 2013

OK so I know everyone is entitled to their own opinion, But I think some of yous are going abit O.T.T come on the place could be far worse. But I mean if its not your cup of tea I suppose you don't go back. Simple as!?! I'm having my baby's first birthday there and I couldn't be more excited I fell in love with it my first time going there. The place could do with a little work but nothing major not to the point where your calling it a hole. Its amazing. I'm looking forward to July will see yours there staff :-) I would recommend this plac for people wanting ton relax with not so many prying eyes staring at you its not to packed its lovely and the area around nature omg. Love love it thankyous will be back heaps
Rating: 8/10
Caroline Woods - Hamilton
08th June 2013

Be warned. Bumper boats don't operate. Camp sites very small and neglected. Power cut did damage to motor home. No apology from owner and she was very rude when I spoke to her. Staff that live on site noisy all night. One of oe kids got sick after accidentally drank pool water. Place very run down.
Rating: 3/10
Craig - Hamilton
30th May 2013

NO Bumper Boats? been like this for awhile me think... wasn't that part of the complaint to ASA some time back with the first being late 2010. Nice to see they appear to still have the same pictures on their website that were ruled as old by Advertising standards authority... camera still not working I guess. Err conditions apply... what are these exactly? as can't appear to find these, on their website! So no bumper boats... still by the looks of the reviews. Muddy outside... to be fair it was hot when I visited. Still appear to have every other review saying its a hole... Still you are welcome to check out the reviews by the "ADVERTISING STANDARDS AUTHORITY" there are two of them that the complaint was upheld in recent years.
Rating: -/10
james - Auckland
02th May 2013

Pools from Drive in Entry look inviting... Nice Drive up to the Cabins - Unfortunately we parked our vehicle outside our cabin, it was a little Tight - and very Muddy at the time. *(need more Gravel). Cabins are equipped, Electrics all go - note to oneself (Bring your own Bedding) as the under-sheet and pillows are a bit Stale... Eewww. There are about Eight Cabins: two toilets and one shower in the Ladies, I suppose it's the same in the Mens too - *(Surely there's a handy man in your community, have you thought to extend the Bathroom/s?). Major Disappointment and must be removed from the Brochure - NO Takeaway Bar, - solution: bring a couple of loaves Buttered Bread, Sausages and Sauce the BBQ's $10.00 for an hour, no biggie to bring your own Fruit and Drinks - if your rich The Tuck shop is there so bring plenty of Dosh. NO Bumper Boats? been like this for awhile *(need a Handy man to fix & a Pool fella to sort that yukkie pool out). OMGsh the Kitchen is home for Birds eg: holes where they make their nests, Eewww the smell in the kitchen is Grosse - The Grill on all stoves don't work, too grotty I wouldn't dare make toast in there anyway. If you are camping in a Tent, you are out of luck - Cabins have Toasters and Fridges. *(Please call your Handy man and fix your Stoves and give the place a Major Disinfecting - need a Builder to Fix the holes in the Ceiling too) Hydro-slide: One life guard? you really need another at the top too - this will help avoid pile up of swimmers crashing into each other on the way down the slides / Life guard should let the swimmers know not to run up that wet slippery path way - I've seen many accidents happen there *(Safety is Priority). Amro is Wonderful, helpful and her and her Family work very Hard - it would Be Awesome if Hamilton council pulled the community together for a Service project on this place. Many hands can make a difference. Will be watching out for changes, we'll be Back.
Rating: 3/10
WillKat - AUCKLAND
30th April 2013

Had a great time here, staff were very friendly. Looking to stay longer next time, cheap compared to other places we stay in and the cabin stay included swimming in the pool both days.also great for young kids it had a playground, tramp and swings . can't complain.
Rating: 8/10
Vanessa - New Zealand
14th April 2013

awesome place beautiful cabbins awesome hospitality all round fun i recommend it to anyone whos thinking of going just had my sons 2nd birthday there and now were planning a trip back cant wait... dont let the bad remarks put you off you'll be the one missing out
Rating: 10/10
shontae - new zealand
07th April 2013

Just returned from our third Easter weekend spent at Waignaro - another brilliant weekend. Great venue, great company, great time. Perfect for our very large group and the pools and slides are enough to keep our kids happy and entertained. Are the hot springs a little dated? Sure, but that is what we love about them.
Rating: 10/10
Kerry - Auckland/New Zealand
02th April 2013

just reading the reviews put me off abit....but can someone post some recent pics up...i mean is it that bad? was thinking of having my daughters 16th birthday there...still deciding...but the reviews are poor....hope management are looking to better there facilities...i was just gonna book, going by the photos but i i wll check it out next wkend...thanks for the feedback tho
Rating: -/10
janet - auckland
30th March 2013

we came down for a weekend getaway for me and my husband first time in 6 years we had the best time it was wonderful the staff were great the pools were nice and clean and our cabin was very clean and tidy thankyou very much will be back again
Rating: 10/10
lynette and adrian - new zealand
19th March 2013

I have not been to the waingaro pools for many years,and never again. It was too dirty. i grew up at waingaro and swam there most weekends in my primary school days. Those days it was a great place, clean and tidy and friendly. What a shame some people dont know how to keep an attraction like this pristine.
Rating: -/10
Kathy - nz
21th February 2013

There are alot of fake reviews in here. The real ones read something like 'expensive, rude, run down, unhygienic'. The fake ones read something like 'had a great time, owners loverly'. I was going to take a trip out there. perhaps not now I've this.
Rating: 1/10
Nigel Wade - Hamilton
02th February 2013

our group was standing in line ready to pay in the small office area. then the old lady AMNO?or whatever her name was ordered us to return to our cars and she wanted us to come back in by 1 car at a time. which we thought was just f%&kn stupid. and for us to move our car 1 meter forward. but couldnt because there was another car blocking the drive. and we didnt see any logic in it. but was extremely fast to grab the cash from our hands. first impressions surely do last. she does need to retire or need more training in customer service. anyway: the toilets were tidy. overall its a basic day out. nothing flash. nothing exciting.
Rating: 5/10
C. Nelly - AKL. NZ
20th January 2013

a run down dump especially the showers, toilets and kitchen (very poorly maintained and not enough toilets and showers and kitchen had almost no appliances.) The camping sites were also of poor standard and the prices too high ($75 for 1 night for one adult and two 14 year olds (they consider over 13 to be an adult) in a non powered camp site. Very embarrassed to think that this place is being promoted to overseas tourists.
Rating: 1/10
Peter Tranter - Auckland New Zrealnd
15th January 2013

6monhts of planning for a family reunion and a 60th birthday, was almost ruined because of the incompetent, rude and arrogant management. we had booked all cabins and flats to accommodate our family for this special occasion. On our arrival we were expected to pay for our bookings upfront of which some paid, we soon discovered as people were arriving that a cabin and the flats were double booked or were occupied by the owners family. Oh where to sleep all these people? hmmm then the fun begins and the shit hit the fan! The rude smelly arrogant man owner said we had never made that booking..What an idiot. They denied getting phone calls and the email,,unbelievable. He then called my mum a liar, even after my mother and sister drove there and made the booking in person, and was followed up by phone calls and emails. But after some heated words, they moved there family out of the cabin and flats to accomodate us.....The cabins were filthy. They had dirty stained sheets, dishes & floors, a fridge that reeked of sour rotting milk. Only one cooker worked in one cabin. Smoke alarms didn't work. A cabin didn't lock, and when we asked for this to be fixed, they gave us two little screwdrivers to fix it our selves! Dodgy. The toilets and showers were gross and the list goes on. With all the kids we had, we made the most of the dodgy dangerous waterside and dirty pools. On a positive, we had an awesome get together due to the fact that the Hotel staff up the hill, were the most hospitable, friendly, down to earth, welcoming people you could ever meet. And that could be due to the fact that they are Kiwis...not the money hungry owners down the hill. So stay at the pub instead, if you still want to head this way
Rating: 1/10
Hayley - Rotorua, New Zealand
09th January 2013

$12. per head is a very cheap day for such a relaxing and theraputic soak in geothermal water. In fact it is one of the cheapest I know of. Do you expect the owners to work for nothing. I am health conscious and rarely have found the pools to be unclean, (maybe after hundreds of people have swarmed the place), but an old complex doesn`t mean it`s dirty. I have travelled the world and would be devastated if Waingaro Hot Springs weren`t available to me to use. It is the most relaxing, unwinding, healing place around. Go find somthing else to whinge about.
Rating: -/10
Kate Savage - New Zealand
05th January 2013

having spent grandsons bday out there..waterslide excellent fun...bumper boats ripoff! old dated suroundings specially the bbq area..al filthy and rusty!Lady owner in reception was obviously ther just for the money she had an old calculator to add up our group (overcharged me a non swimmer then argued!)no people skills whatsover.....such a shame its a beautiful spot we had a great time...but felt it needs new owners to bring it back to former glory...pay booth is extremely dangerous a very busy road runs right pastwhere u have to stop to pay...and as for the lifeguards thats a joke! theyre not even on this planet!Sad but true sorry!
Rating: 3/10
disapointed - Raglan
23th December 2012

The customer service we received from the staff at Waingaroa Springs was second to none. Amro and her team were exceptional. WE arrived at Waingaroa early and were able to check in before noon. Our children were really excited about going on the bumper boats and although they weren't scheldued to operate our hosts ensured we got our rides. Our cabin had all that we needed, beds, fridge, microwave, stove, table and chairs and cooking utensils but we elected instead to cook on the outside bbq's. On departure we were allowed to access the pools at 9 am instead of waiting until 9.30 am. A big thank you to all of the staff at Waingaroa. We look foward to seeing you all next year.
Rating: 8/10
The Te Amo Whanau - New Zealand
26th November 2012

alot of my friends have been down here, and think waingaro hot springs is awesome!!!!
Rating: -/10
Denise Payne - Auckland, NZ
10th November 2012

I run a Holiday Programme for 40 children. I booked my group in for a swim and all day pass on the slides. I had When I made the booking a man on the phone said that he would turn on the slides as soon as we got there. I was planning on arriving at 9-9:30am. I then confirmed booking a week prior and was told that the slides would not be turned on when we arrived and that they would be turned on at 11am. Very annoyed as I had already told the kids we were going early and that they could spend the whole day on the slides if they wanted. We arrived around 10am, I had 7 staff members with me and the kids were happy swimming until the slides opened. There was also another programme there, and quite a few general public and NO LIFE GAURDS. One arrived 10mins later but seemed not interested and would go off to the toilets or not even be watching the pools. Amro the owner then came down to the pools, she started blowing her whistle at kids (in my group), screaming and yelling at them to move back to the shallow end when they were not struggling or have difficulties (I knew they were good swimmers as I know 3/4 of my group really well and I would not let them in the deep pool if I knew they weren't the best swimmers). She then started blowing her whistle and screamed at two of my staff as they had their feet on the edge of the little kids pool while watching the kids swim. She opened the slide at 11am like she said. She instructed the lifeguard who was "watching" 3 pools to watch the hydro slides with her which then meant that there was no one watching the 3 swimming pools. She asked that one of my staff members be at the top of the slide which I was fine with. She told the kids the rules and let them on. I have around 6 kids who did not want to go on the slides but they wanted to come watch, she yelled at one of my staff members and said that she was trying to get them on the slides for free... All they wanted to do was watch but she would not let them and said that they had to go down to the seated area where they could not see anything. Amro then realized that there was no one watching the three pools and instructed the lifeguard to go back to watching the 3 pools. She they got a pole and started poking kids when they reached the bottom of the slide and into the pool. She was also screaming at them saying they should not be on it because they could not swim (they could - majority of them take swimming lessons) She was being that harsh and yelling that much that she was making the kids cry and not want to go on the slide any more. A boy who was not in my group came down when he was not supposed to and almost hit one of my kids in the pool at the bottom. She started screaming at them and said "are you two stupid, do you not know the rules, i told you them" I tried to tell her that it was not the child in my groups fault but the other and she would not listen and kicked them both off the slides. She then asked two more of my staff to go to the top of the slides and tell the kids when to go down. (Under staffed and using my staff as if they were her own). My self and two other staff members where at the bottom of the slide and people could not get in the gate so she blows her whistle at one of them and says "open the gate" my staff member "ahhh how much are you paying me?" and then Amro says "god your lucky to be here". Amro also yelled and screamed at man and his son who had come down the slide together they ended up getting off as they were sick of it. Two more life guards then showed up (she said they were late, they should have been on time as both big groups would have booked and they would have known they would need the extra staff) They were all dressed different, some with jeans on (did not have lifeguard on there tops) My group were not having a good time so I went to the office to complain. We had only been there around an hour and a half. Amro left with a district nurse... very professional. Tried to have a civil discussion with the man in the office (I thin Amro's husband) he go very angry and seemed to think it was not there fault they were understaffed and also that Amro was not doing the things I said. So I told him we were leaving and that I wanted my money back. He then got very grumpy and said that they had used the pools and slides so I said that I wanted half back. He agreed and said that all kids needed to be on the bus and at the front gate before he would give it to me. Very pathetic... I then went and told the kids we were leaving to go to a different swimming pools and they were all soooooo excited. They should not be excited to leave somewhere that is supposed to be all about family and having a good time. While I was getting the kids on the bus Amro comes over and screams "are you that one that complained?" I said what as I was talking to one of the kids. She then says "Did you not go to school" she was very angry and all because what I had complained about was true. They did not have enough life guards, she was being horrible to the kids, screaming and shouting at people and using my staff as if they were her own. Some other things she said: "i've never had a complaint in the 17 years i've owned the place", "you just have a terrible group that's the problem", "we are not understaffed, no one has ever drowned here except these two maori kids, that was their own fault though they did not listen". She said this and more in front of my kids and I asked her more than once and she said she did not care. She said "you should you should respect your elders, I am probably the same age as your grandmother" she probably is and my reply was "exactly thats why you shouldn't be a lifeguard, how are you going to jump in and save some one" there's no way she could she pretty much blind and deaf. She then said my job was not stressful, me and my staff were watching more kids than hers were!!! I got half my money back which I was happy about but still think I should have got it all back after how we were treated. While I was getting my refund I asked how many lifeguards should be watching the 3 pools (the slides had closed, thought they were open all day) and she said 2 was the minimum, there was only 1 down there, I said to here there you go you only have 1 lifeguard on and she reckons that her being up in the office counts. How are you going to save someone when you are 10ms away up in an office? She said well my staff are on there lunch break (all at the same time, great management and safety) I WOULD NOT RECOMMEND TO ANYONE WANTING TO TAKE THEIR FAMILY/CHILDREN THERE!!! It is unsafe the owners a unstable and not right in the head I think. They can not handle any criticism and deny everything. They are soooooooo unprofessional and I am going to make sure everyone I know hears about our experience. They should sell the place because they are doing a terrible job. Place is in bad condition and dirty. DO NOT WASTE YOUR MONEY DRIVING THERE AND PAYING TO GET IN. Amro is a a horrible, physco lady and should not be working with children.
Rating: 1/10
Hayley Broughton - New Zealand
17th October 2012

Awesome place, just got back from another great weekend here! Stayed in a motel which was very clean and had everything we needed. Staff were very friendly as usual. Pools were well maintained and kept clean at all times. Great place to visit, highly recomend!
Rating: 10/10
Shaun - North Shore - Auckland
26th August 2012

Have just spent 2 nights in the flat with a group of friends. The flat was very basic and the beds old. I would probably describe it more as alarge dorm as it is veryopen living, but had everything we needed. The pools and slides were fantastic!!! Owners friendly and helpful. We had a great time in and out of the lovely warm pools and then just heading across the road for a rest when we needed it before heading back for more fun. If you are after a weekend away from everything and no cell reception with some good friends then this is for you.
Rating: 7/10
Kirsty - New Plymouth
19th August 2012

What a complete shit hole. We would never return. Very run down establishment run by greedy undesirable people. What an embarrassment to the Waikato.
Rating: 1/10
Scott - Hamilton
29th July 2012

I left extemely disapointed after a recent stay at Waingaro Hot springs. Cabins were poorly maintained and cleaned with a broken lightbulb still in the fitting allowing only one bulb to light the room. This helped disguise the build up of dirt and hair around the outer areas of the room, the oven had a broken power point which was a safety concern. We went down to the pools the night we arrived to find people drinking alcohol in the pool and smoking around the pools after seeing a sign around the pool clearly stating no eating dring or smoking in or around the pool area. We went down to the pools again in the morning when they opened at 9am and awaited for the arrival of the lifegaurd, a female walked past occassionally wearing a lifegaurd top and started blowing her whistle and yelling at people she was quite rude and unapproachable she would disappear again as she was preoccupied with other duties of cleaning toilets and changing rooms and serving people at the enterance. The water in the pools was lovely, warm and clean, unfortunately the same could not be said for the surrounding facilities. I went to use the toilets at the complex after seeing the cleaner leave about an hour prior. Upon entering the toilets a stong urine smell was present, i then located a semi clean toilet and closed the door behind me to find cochroaches also enjoying the enviroment. At about 11.30am two full time lifeguards arrived, one was present at the pool watching the patrons and the other lifeguard dressed in denim jeans was manning the hydroslide area. This place has so much potential it just really needs a bit of hard work, a good clean and better standards put in place to make this the awsome place it used to be and that we all loved so much.
Rating: 4/10
kath - tokoroa
15th July 2012

Currently reading reviews and trying to decide which hot pools to take the kids this holidays. Sounds like these pools are quite nice, with the only problems being hygene with facilities and the owners being pricks. Im a people person who likes clean things. No thanks :)
Rating: -/10
Doc - AKL NZ
01th July 2012

Use to go as a child some 40 years ago so decided to visit. What an amazing change from the mud bottomed pools, now nice and clean, bright blue, stayed in clean cabin and found people very helpful and friendly to my needs. Will come again. :-)
Rating: -/10
Patsy & Ben - Hamiltion
04th June 2012

[modified 19Jul2012] I am a high school teacher at Epsom Girls Grammar School. I took a team of 14 girls to stay at Waingaro Hot springs. The accomodation was terrible. The linen in our room was soiled, the heater barely let out any heat, and the room where the girls slept had one shower that went cold after 3 showers. The heaters werent also letting out much heat and then there was a power outage at night. Probably from all the electricity usage from the girls using the heater, TV and charging their phones. The girls were absolutely freezing the 2 nights we stayed. As for the owners RUDE!!!!!! They are improfessional. DONT STAY!!! As for the pools... The male owner said he would throw in free slides, when we arrived, he said he didnt say anything like it!! He said it must of been his wife! I happen to know the difference between a male and female voice... Although Im now glad we didnt let my girls on those slides, I would have not liked to have dealt with accidents. The pools are at least hot! but their showers in the changing room are COLD!?
Rating: 1/10
Renee - NZ
21th May 2012

found the pools to be very clean and the staff and managemnt excellent
Rating: -/10
paul wilson - auckland
25th April 2012

We jusst got back from Waingaro hot springs, we stayed there for 2 nights myself my partner and son a nephew our mate and his daughter, before we left to go I was reading these reviews and to tell you the truth it was putting me off, so I was kinda expecting it to be blahhh, but when we all arrived there we were extreamly happy it was a wonderful place to get away to, the cabin we stayed in was perfect, the pools were great we were so happy with the place and wished we stayed longer, WE WILL BE BACK! thanks guys
Rating: 8/10
ROCHELLE & CHARLIE - AUCKLAND
09th April 2012

Another wonderful kids birthday at a great place. We took five 12 year old girls to the pools and as usual, we thoroughly enjoyed it. The owners are wonderful and go out of their way to make the stay enjoyable. Good clean pools and the kids had a ball. Thanks guys. We will be back.
Rating: 8/10
Kevin and Nicole - Auckland
18th March 2012

Very relaxing open air hot water pools, nice camping spots to have a fire, staff are really friendly, all these comments are false i went there about a week ago its a very nice relaxing place to get away from the rat race.
Rating: -/10
Leanne - South Auckland
11th February 2012

A great location, quiet and peaceful. Nice clean pools and friendly staff.
Rating: -/10
John - Huntly
04th February 2012

I visited recently, dec 2012 and found the facilities extremely clean. This is an old place with heaps of kiwi character and therefor very affordable for families. Don't expect anything fancy but good for heaps of fun. The waterslides are superfast and the pool for the little ones is emptied and refreshed daily.
Rating: -/10
Miekelien Bosman - National Park
02th February 2012

simple good fun . An Oldie but a goodie . its up for sale i was told . Staff are "aware" of the comments here. Investment is required to pimp it up - i hope it occurs. I hope it doesnt disappear like alot of the olde NZ has.
Rating: -/10
MrBeir - AKL-NZ
25th January 2012

I'd request you update your website in keeping with ASA rulings please . its very very misleading . The world is watching & its on the web .Just be fair dinkum mate & cut out the elaborations & enhance the hot pools & slide & BBQ features. Hey It is no Waiwera but neither are the Paradise pools across the road from Waiwera but like them you have a charm the other definitely lacks !
Rating: -/10
MrBeir - AKL-NZ
25th January 2012

Thought the kids might want a change from Parakai in 2011... As soon as we pulled up to Waingaro, they didn't want to hop out of the car. Went to enquire about accomodation.... not very inviting reception.... In the end turned around and went to Parakai the next day where the kids had an awesome time. Won't be returning back to Waingaro.
Rating: -/10
Rozanne - Auckland
20th January 2012

Man was rude on the phone when it clearly states to mention the website nzhotpools.co.nz when you ring, he states has nothing to do with him and reception wasnt any nicer on arrival
Rating: 2/10
tash - hamilton
03th January 2012

We are all entitled to our opinions and views, though some of us tend to look for faults and if we all used a microscope in our daily life we would be paranoid like Michael Jackson became wearing a white mask in public. I`m wondering if the gentleman from Raglan is suffering from a similar phobia. I have been swimming in these pools since the age of 5yrs old. At 51 yrs of age I think my judgement has developed well enough to say that these pools may not be brand new they have been a pleasure to visit and great to swim in throughout my/childrens life. I love the owners character, how sad it is to here negative people trying to harm these neat people with a great complex.
Rating: 8/10
Kate Savage - Hamilton, New Zealand
23th December 2011

People, people - let's look at the facts. Waingaro Springs is an old facility which to upgrade would require serious financial outlay. But it has its charm, harking back to bygone days and gives many reviewers the happy sense of nostalgia. I'm not that old, but I like it for its charm. The proprietors have character and charm too, like one reviewer said, "they crack me up". Give the place a break with the negative feed back - I'm really grateful the place is still operating after all these years, and it being so off the beaten track. The water heat and quality is fantastic and any complaints about the general appearance and upkeep seem to be coming from people who need to have a babysitter permanently watching them. I'd say dont change the place at all - it's gorgeous as it is, refreshing actually. Cold showers? So what?! Nice and bracing after the warm soak. Anyway, if you dont shower after it means those minerals which everyone apparently loves get to soak in more.
Rating: -/10
ken - nz
13th December 2011

As many others myself, siblings and cousins grew up loving Waingaro hot springs. Over the years as we got older the place began to look tired and after a few more years the lack of effort to maintain the hot springs really showed. my last visit was last year but was told recently that it hadn't changed and what a shame! how ever when you are children you can make the best out of nothing and really enjoy it. Kids will love it but I would love it but the prices are ridiculous.
Rating: -/10
Hollie - Tauranga
14th October 2011

Ex pat revisiting NZ so I decided to mystery shop as I was going to Raglan and wanted to find a stop on the way for the family, but after reading the site comments, decided to find out who is telling the truth. I had been to the springs about 8 years ago and wanted to see if it was better or worse than the 5/10 I would have given it then. Worse guys, this place is Fawlty Towers without the humour. Terrible service, obnoxious staff, filthy dirty toilets. Waikato Health Board should be taking faecal tests of the water, seats, surrounds etc. Close it down and bring in some new owners. I agree that the 10/10 comments are fraudulent and cannot see how any sane person thinks thery are getting value for money here. Go to the beach instead...safer, cleaner, and probably just as warm in the water. Let the buyer beware.
Rating: 1/10
K Peters - NZ
10th October 2011

Visited Today 18 9 11. Met by Hitlers sister, tried to communicate with a person who lacked any communication skills but specialised in grunts and the ability to answer questions by not answering. Had the feeling Hitlers sister was going to confiscate our passports but after watching her race up and down the drive realised she practicing to do a ram raid on us for not paying for something that we shoulndt have had to pay for. There were more signs around this dump than a high security prison. One telling prisoners oopps sorry patrons that only white tops were allowed the other saying no tops allowed. My friend and I being definitly not pussys were on edge all the time here and were thinking at one stage we may have to fight our way out. When we did escape all we could think was what a waste of time and money.It was a pity as this place could be a good spot with a few hundred thousand bucks and some lessons in hospitality it could improve. P.S I sure we could hear banjos playing somewhere.
Rating: -/10
S Hartley - NZ
18th September 2011

Hubby and I had decided it was high time for a family weekend away. After searching the net, we came across Waingaro Hot Springs. The place sounded great and best of all, affordable for us. We left Auckland and set off with our 5 kids aged 2,4,5,8 and 11. When we arrived I was dissapointed with what i saw, a pokey little cabin, not much bigger than our lounge at home, with 2 elements to cook on and 2 small pots to cook meals for 7 people. I was DISGUSTED. While i was unloading our vehicle (quietly kicking myself for paying what i thought was a rip off) i saw and heard the excitement my children had in their voices and in the faces. As the saying goes - when life gives you lemons, you make lemonade. With a quick adjustment of my attitude and I was good as gold. It rained alot over the weekend but that didnt matter coz the pools wer warm, i was glad we had taken our 14" and playstation for the kids coz the communal tv room was always occupied by an elderly camper who didnt like the kids making noise. On our last night, the children came up from the pool early (it was highly unexpected of them) they said the life guard said they had to close the pools, i went to investigate coz it wasnt due to close for another couple more hours. I went out and saw alot of people standing on the banks, the rain was coming off the hills and flooding out the pools. It was definitely a sight to see. All in all we had an amazing family weekend and i WILL definitely take my family there agen.
Rating: 8/10
hine jury - new zealand
03th September 2011

My daughter stayed at the motel as part of a school trip for the King's 5th coronation celebrations. Her teacher was embarrassed by the condition of the rooms and is now seeking redress for false advertising. The rooms were unclean. The power was shut off at 8 at night, so no heating in the middle of winter, and the showers had enough hot water for about 4 of the 15 people staying. A most disappointing experience for the group, considering the prices charged.
Rating: 1/10
Christine - New Zealand
24th August 2011

We paid $150.00 a night for a motel unit across the road.The place smelled so bad we all felt sick for days.we kept the windows open as long as we could but it didnt help at all.The heater was crap it wouldnt have heated even the bathroom,The jug leaked and was an electrical hazard,the electric blankets were at least 10 years old.Over all the accomadation was just dirty and disgusting.we will NEVER go there again and would definately warn all of our friends not to stay there.The Lady owner was a real busy body and general nasty person that was only interested in getting her money.The pools were not to bad while we were there the kids enjoyed them.But they didnt neally make up for the bad accommadation
Rating: 1/10
Tracy - Auckland
27th July 2011

Is this page a set up?? Every time a good comment comes up about this place , Instantly the negatives pop up.. I think maybe this could be a disgruntled ex worker or a customer whos skipped the accomodation bill. I use they place quite frequent and I must say that not once have I smelt curry or B.O whislt in the shop. If the lifeguards are not train then why are thier Lifeguard Certificates displayed in public view. Thier are people out there who are jealous of ones hard work and success...Most of them seem to waste alot of energy on this page..
Rating: -/10
leone -
16th July 2011

If this place is so grotty why is it so Popular? Most of the comments must come from Hotpool Haters or people who want 2 star prices but 5 star services If you want to know what this place is like go see for your self theres nuffin wrong with it Most of what you are reading in these comments are crap, I proved that this weekend when i went to have a look for my self. Good on ya team keep up the good work i will return again soon
Rating: 8/10
Pete -
11th July 2011

its ok. I think its expensive at 12$ plus a further 6$ for slides. The showers are cold water. The staff really should be sent on a hospitality training course. Everything seems too much bother for them, the kitchen only opened if we could find other people who also wanted chips, and we had to use one of the kids to climb in the window to open the door, the slides are only turned on intermittently so despite paying for them we only used them once. Place was clean enough, might have been painted recently.
Rating: 4/10
ah -
24th April 2011

The hygiene of this place has been brought to my attention. I have informed the Waikato district health board of peoples concerns on this website and i'm happy to say they will be investigating.
Rating: -/10
Dr L Johnson - New Zealand
14th March 2011

Great price excellent place to take your children it was a very safe and happy enviroment my two children love it and we are heading back after the parachute festival next year.
Rating: 10/10
Sonya Ballinger - Kaitaia
03th February 2011

Thanx to all the reveiws my family & I will not waste our time travelling to waingaro..
Rating: -/10
Mahara - Papakura
26th January 2011

Would not bother every returning to this place is not what the advertise in any of the holiday books or on their website. You are better to go else where then make the trip. Over priced accommodation ... that is not a tourist flat that is in a terrible condition. The toddler pool was emptied about 6pm at night even though people still had little children around. You should take your holidays elsewhere and get more value for your dollar.
Rating: 2/10
Josh -
24th January 2011

this place use to be the bomb from as far as i can remember.....spent most of my child hood holidays....so not coming bak to this place until they get new owners man. the hygiene standards there are PATHETIC. the boss lady (Amro) is very racist loud and not even professional at her line of work. staff were friendly. I too hope she goes bankrupt or OSH straight shuts her down so a New Zealander can purchase it. and put it back to it's same shape n form, how i member it as a child......c'mon OSH shut her down.
Rating: 1/10
Sugar - putaruru
18th January 2011

Wow thanks guys for the warning, last went here a couple of years ago for our Son's birthday. The slides ran frequently as was quite busy, really enjoyed the longer slide no splinters due to using the mat each time. Did hit the bottom the first time I went down though as the water level was still low. However the big green bins smelt like they hadn't been emptied for days and the young lifeguard didn't look like he could save anyone in his big baggy jeans. Liked the location of the pub and deck but quite expensive for food. Lady Mrs Singh was quite loud but had a good converstion with her upon leaving. Didn't mind the entry price but yea the cars were backed up onto the road waiting to pay, rather dangerous. Were going to go back again for Sons birthday in March as wanted to do laser strike in Hams too, but not going to now after reading the reviews. Have been to Waiwera for the last 2 years and you get a discount into the pools if you stay in their very old but tidy motel rooms.
Rating: -/10
KHart - Thames
14th January 2011

Ok I read all the reviews and fair enough yes people were right about how filthy Waingaro USED TO BE but my holiday with the fam bams was awesome since they have re-open the hotsprings they have done a great job keeping it clean and tidy and the customer service was great apart from the husband a bit of an ass but hey you always bump into people like that owell!...It was a tad costly but i will indeed go back for another holiday. Thanks to all the workers you were awesome keep up the good job.
Rating: 8/10
Narns - Auckland
12th January 2011

I was going to take my wife and 3 children here for the Auckland anniversary long weekend next month. But since reading the reviews I will not be wasting my money and risking my families health. Such a shame as I also remember coming here years ago and having a great time.
Rating: -/10
Chris - Auckland
30th December 2010

We refuse to go here again. Water level is 3/4 what it used to be. Temperatures are down. Bumper boats haven't run in decades. Slides only run for croweds. Place is very neglected. Prices are high. Advert was from late 80's when it WAS nice place. Been going here since the early 80's. How does one lodge a false advertising claim? Staff very rude. They turned the lights off just before closing time. Would have liked to have an accident to have OSH dogs attack them. Not even a warning flash, just off! Mate had to park car in gate to stop them locking the gate on us at closing time.
Rating: 1/10
Jeff - Hamilton
19th December 2010

Just spent a wonderful weekend at the pools and camping ground. A lovely place to relax without the sterile commercialism of other pools. Staff are strict, and need to be, but also friendly and helpful. Thank you to the staff for a great weekend
Rating: 10/10
Lynda Halverson -
27th October 2010

Waingaro Hot Springs I remembered was an awesome place, where I had so much fun as a kid. August 2005 I was attending a Equine training course and our mid year break was close, so I suggested Waingaro Hot Springs, as I wanted to enjoy the fun I once had there with a cool group of people. It was not the place I remembered, the place was expensive, there were NO Bumper Boats, the Slides WERE'NT going, and they would'nt turn them on unless 8 people were using them, which I payed for just so I could use the slide, otherwise it would be just another pool. THE PLACE HAS TURNED INTO A SHIT HOLE ! ! ! ! Sad to say, but it's TRUE. Their Ad I recall it running in the mid to late 80's.
Rating: 1/10
CRAIG T - Pukekohe
29th September 2010

This place is outstanding the person who left a description before was wrong. It's such a peaceful place. A awesome place to go to if your looking for some time out from your everyday city life. It's $12 to use the big pool and spa pool but remember it includes a big screen tv that they turn on at night for watching the rugby etc. There's a motel and a Pub if your planning on staying a few nights. They have awesome water slides too. If your game i recommend paying an extra $6 to use them as much as you want there awesome. There's a hot food bar where you can grab a bite to eat. And the scenery is simply amazing. 5 stars from this happy customer. Infact i'll be spending my 1st there.
Rating: -/10
Amy - Pukekohe
31th July 2010

my family have been going to waingaro for 13years now and this weekend was again most enjoyable. The facilities and cabins were very clean and as i had my grandson 14months with me i wanted to be sure it would be memorable. we will be back again.
Rating: -/10
wendy may - new zealand
12th July 2010

the pools are lovely and warm and relaxing it cost $10 for adults and $5 for children 13 and under and the hydraslide is awsome and that only cost $6 per person,and so do the bumper boats.. there are also camping places to stay. they open at 8 am and close at 9 pm.. i recomend this to people of all ages.
Rating: -/10
jessica - new zealand
07th June 2010

I think there great and exciting
Rating: 10/10
Susan Bamfield - Auckland
10th May 2010

I have been there twice in the last 10 days. It has been the best destress time from daily life. john thompson I refer to, How dare you say Dont go there to other. Its best YOU DONT GO THERE. It is situated out in the hills near Waingaro and suits many people just fine. Get a life john and stay away from the place we LOVE TO GO
Rating: 9/10
Katherine - new zealand
06th May 2010

great place to stay good pools and slide great staff hot water for showers need improving money for value very good if your camping all over a good time great pub up on the hill as well.
Rating: 8/10
Sharlene Cole - Paraparaumu
08th April 2010

We have made the trip out to Waingaro 3 times in the last 3 years. Although its never been wonderful we keep thinking that maybe, just maybe, the owners would have invested a little in the place. But no. We went for the last time was yesterday. First we checked the website for prices, only to find when we arrived that the prices had gone upAGAIN!!! (why bother having a website if you dont update it!!!!) And for what? The place is desperately in need of an upgrade and the water quality leaves a lot to be desired. It is not easy to relax when a large clump of hair and slime spat out by the filtration system floats past. No thanks, I will take my money elsewhere in future until this place gets the modernisation it needs.
Rating: 2/10
Kate - Hamilton
06th April 2010

Pools were a pleasant temperature. The only time I've been into an outdoor pool that is as big as at Waingaro that's been a nice warmth (and not cold) is out there. The grounds were clean and well taken care of. The murals look really nice
Rating: 10/10
Tim - Hamilton, NZ
06th April 2010

Terrible, eeeewwwwwwww and yuck! Run down, shabby and a disgraceful place to be! PARAKAI HOT SPRINGS are the pools to go to, clean, friendly, well supervised and a plain GREAT EXPERIENCE!
Rating: -/10
Kat - Auckland
30th March 2010

We go to Waingaro Hot Pools regularly and love the friendly management. The pools are clean and hot. The complex is very very clean and well presented considering the age of the dwellings. I have read some of the comments and find it hard to believe that they are referring to this complex..
Rating: 10/10
kate savage - new zealand
22th March 2010

Used to go there all the time back in the '70s. It was a great place to go but now it's a dirty hole. I stopped going there about 2 years ago. It looks so unclean and run down. A child had vomitted in the pool and it had not been cleaned up, there were bits floating around the bathers, disgusting. We left, never to return unless drastic improvements are made.
Rating: 2/10
Kathy Peakman - Hamilton, New Zealand
13th March 2010

Waingaro Hot Springs needs to be bulldozed. The place is a disgrace and is damaging to the quality perception of the New Zealand Hospitality Industry.
Rating: 1/10
David - Hamilton
25th February 2010

We stayed 12/1/2010. First hol in ages and it was awful! The room was right on a corner of a main road opposite the pub. The room was dated but relatively cleanish. We had to cross the main road on the sharp corner, no foot path! to get to the pools. The pool table and air hockey table had bird crap all over them. The kids took great delight in telling us of the various plasters they found in the pools. eg batman and sesame st plasters. Yuk! The slide was good apart from all of us getting fibreglass splinters in our butts. The view from the room while I was having a cuppa was of two young men having a wee around the side of the pub across the road. This happened twice. The takeaways from the pub were disgusting. The chips were barely defrosted and we were over charged. The pub goers parked outside our room so when they left later that night they were swearing and yelling at one another. I could go on but one positive thing was my daughter bought a pet frog that a young girl had fished out of the bumper boat pool. It was one of many frogs that were residing in the bumper boat pool. Instead of returning the next day as planned we checked out and went to water world in hamilton which was much better! We recommend water world instead.
Rating: 1/10
E.Thatcher - nz
25th January 2010

DON'T GO THERE! I have travelled extensively and stayed at many venues but Waingaro Hot Springs get's the award for giving me the most hideous and bizarre experience I have ever had. The level of hygiene and cleanliness was very poor, the place is shabby. I noticed that someone had left a wrapped sanitary pad near the handbasin in the women's washroom as there was no rubbish receptacle, it remained there the entire 4 days that I was there, it was not removed. Management are rude and appalling. They illegally debited my credit card without my knowledge and then made me pay cash when I checked out. So I paid them TWICE AND THEY ARE NOT WILLING TO GIVE ME A REFUND. The matter is still under investigation. The managers are corrupt and mad. I would never recommend my family or friends to stay there. What a horrible experience I had, and an awful start to the beginning of 2010. Why are they allowed to continue ruining NZ's tourism reputation.
Rating: 1/10
pauline mackenzie - Australia
15th January 2010

Wanted to go for a relaxing evening soaking in the pools - but the smell of chlorine whafting over the premises put me off and the big television thats mounted over the pool shouted "go, harvey norman, Go" , giving the impression that its not a hot spring but some kind of noisy sports bar. Not for me, really -
Rating: -/10
Tina - Huntly
20th November 2009

Don't know what all you haters are on about, funny most negativity comes from Tamaki Makaurau, stay home if you want 5star. Stay at the Waiwera Motel Rooms, they are grotty, old and smell like mould, they're worth moaning about. Waingaro staff, you guys do a great job, don't let no haters get you's down, they obviously don't appreciate the tranquility of the place, the wairua that flows through, awesome for a relaxing holiday. And of course there's gonna be gunk in the pool, its a public pool, thats why you shower afterwards. Waingaro, you keep it real and we will definitely be back with family and friends. Highly recommend. Didn't want to leave.
Rating: 9/10
Ross - Manukau, Aotearoa
18th October 2009

It is awesome
Rating: 10/10
Ben -
29th September 2009

We had a great afternoon session here after driving down from Auckland. We were a bit worried after hearing the negative comments about it but that was all put to rest as we found the premises clean and tidy. The place has a retro feel to it, but the paint work and condition of the pools was probably on a par with Waiwera. Not too bad at all, but much more relaxing than Waiwera. Definitely coming again.
Rating: 9/10
Balmoral - Auckland
30th July 2009

we took our family here which involved 2 adults and 4 children it was massive and relaxing all our kids enjoyed themselves which was the whole purpose of going the hosts were very lovely and inviting would definitely go back, highly recomend to others of all ages would definitely go back thankyou very much.
Rating: 10/10
maurice/koria - Tauranga
10th July 2009

really fun,relaxing
Rating: 8/10
James Quincey -
15th June 2009

Though the facilities are a bit dated, you can have a fantastic time and stay at this place. We booked a 1 brm motel unit for 1 night which is newly refurbished and was very clean and warm and comfortable. Everything we needed was there and it was at a great price compared to some of the s==t that I've stayed in in central Auckland etc. We arrived after dark and late as usual but we were greeted with the utmost courtesy and prompt friendly service. We had a great one night and one morning here and the pools were clean. Thankyou very much for a wonderful relaxing stay, we will be back and will recommend to others.
Rating: 9/10
Terry & Bev - Whangarei NZ
26th May 2009

Was well maintained and quite clean when we went (May 09). Kids had a ball on the slides (extra $6).
Rating: 8/10
Barry - Auckland
09th May 2009

wat ever is in your web doesnt match with the actual place.i have been there an very disappointed with it..not a good service staff doesnt know how to talk to customers. i would not suggest any of my friends or family to come over to hot pools
Rating: -/10
shal - auckland
25th April 2009

We felt a bit ripped off, its expensive even to enter the premises as a observer. Kids had a reasonable time but we probably wont visit again.
Rating: 4/10
Scott the Kiwi - Auckland
20th April 2009

have been going to the springs since 1973, still remember when the pole was across the large pool, fun times they were. decided we needed a break so took the family on our first camping trip ever and found everything was great. Pools were clean, staff friendly and helpful, facilities clean and well kept. we look forward to our next trip back to this campground
Rating: 10/10
Clive & Kyra - Tauranga
31th March 2009

Had an awesome time considering it was a last minute decision for the long weekend.. Felt like i was a little kid out on a camping trip..lol My family enjoyed the pools the slides was awesome.. The staff were also friendly and helpful.. Nothing wrong with the cabin we stayed in everything was clean. Thanks again Amro.. Will visit again...
Rating: 9/10
Matilda - Auckland
10th February 2009

My son choose to go there for his 9th birthday, and camped for 6 nights. We found the owners and the employees of the place more than helpful and friendly, couldn't do enough for us, we had a great time and look forward to retunring.
Rating: 9/10
Sheryl Robinson - New Zealand
16th January 2009

Apart from the high entry fee this facility is among the high rated must visit family venues on offer in the waikato,my family and i visit at least every 2 to 3 months and always enjoy the freindly nature of the prprietors.
Rating: 8/10
Apanui - Ngaruawahia
05th January 2009

I think it is so family orientated and beautifully maintained, nice and clean and the scenary is beautiful, its just a beautiful place to camp or just visit and enjoy that your children are not exposed to these posers that just go to pool sides to expose or ust pose their body...we go to pools to have fun not show off..
Rating: 9/10
tina - nz
03th January 2009

an addition to my previous comment I just want to say that as we all know that many reporters like to pick on things that are so small and build a mountain out of it..what about the 90% goodness..NO THAT DOES NOT MAKE A STORY HIT FRONT PAGE NO! NO! NO!..its all about popularity and money..I also notice a few comments made by people that has actually never been to the place..but their comments is so intense that you really think that they have actually been there..however they were only based on what they read in this review..that is what so wrong with society today..instead of FACTUAL AND ACTUAL..we tend to condem something or someone by what we read and heard but not actually what we see and felt...we believe to what other people wrote and we specifically go out and spend our precious time looking for these faults and we get so blinded in seing the good side of things..LIVE LIFE TO THE FULLEST PEOPLE PUT MORE POSITIVE THOUGHT IN YOUR LIFE AND OVER WEIGH THE BAD!!!Life is what you make of..if you want to be picky picky..then I feel sorry for u..you live a shadow life..I may admitt the place need a few touch up and modenise it a bit, but thats all whats wrong with the place..disgusting, dirty rude etc is a bit exaggerated..My husband and I are very particular with hygiene and cleanliness..I tell you one thing, the place is not the Ritz but it was clean and efficient enough for us to take our children and have an AWSOME TIME and we will make it a regular place to visit
Rating: -/10
W & T - Auckland
03th January 2009

It should be very clear that the Hotel next door run by Lloyd and Mary DOES provide meals, takeaways, and beer, which has recently been denied to patrons at the pool when asking the pool operators. They also have comfortable accommodation as well, so please do not be put off by the operators at the pool as they are happy to take the hotel lease money but don't seem prepared to offer the pub operators the benefit of hosting visitors to the pool. I give them NIL out of ten.
Rating: -/10
Bob - NZ
01th November 2008

Further to my comments earlier, there are some positives (not all bad). The cabin I stayed in was clean and modern. The lady there was extremely friendly, as were the publicans next door. ( : I can't comment on the pools as they were closed. But I would not visit again (unless there was new management and/or an injection of funds to do it up).
Rating: -/10
Ingrid - Rotorua
29th October 2008

It's been about 20yrs since I was last at Waingaro. Sadly - nothing seems to have changed. I guess I'm just spoiled, working for a Council run aquatic centre. But, for me, it certainly raised plenty of questions about health & hygiene. Particularly after 75% of our party fell ill after a day of being there. I appreciate that running & maintenance costs are probably a lot higher than they used to be... but what is the cost of lost business?
Rating: 2/10
Hinemoa - Auckland
15th October 2008

I had seen on internet in aussie this wonderful place and went along way to go when I finally got there the slides were out of action the kiddies pool was closed and bumper boats werent working. The main pool was half full and I still had to pay alot to get in without been told half was not operating discusted like the other comment I to will not be back. Clean ya acts up, there are way better pools out there for closer and cheaper with better pools to swim in.
Rating: 1/10
natasha - australia
02th October 2008

We have been to Waingaro at least once a year for a number of years now. We ahve found the staff friendly and the pools and accomodation good. When we ask the kids where shall we go it is always Waingaro. Safe swimming for the kids and they just love the slides. We will be back.
Rating: 8/10
Steve Smith - New Plymouth
16th September 2008

We drove from Auckland as we are a large family and waiwera's to expensive, so more less you get what you pay for nothing great but the pools were warm the children had a great time and we enjoy the facilities the best we could the drive was long and windy but on the way home we found a shorter route which wasnt windy and much faster. Overall we had an awsome day the lifeguards were Onto it as we had a few little ones it was hard for them to stay away from the slide that goes in to the pool the undercover with the tables were average but recommed to take a cloth or table cloth we forgot ours. but yeah 7 outa 10 for me..
Rating: 7/10
Kimberlee - Auckland
18th August 2008

Checkt out th ad on tv and thought sweet,loaded up th family and drove all th way down. What a discusting hole and an absolute rip off,stayed for 10 minuates then left after a real major getting our money back.Honestly the place is a joke. we drove 2 a clean motel in Hamilton with sky tv,spa,heated pool and had a ball.it was cheaper than the waingaro hole. still laugh about the whole gross experience.
Rating: 1/10
shane - auckland nz
01th July 2008

Stayed there 14th June. Good old Kiwi weekend fun with the children. Could do with a lick of paint here and there, but so what? My 3 kids had a great time and I thoroughly enjoyed it. Watched the first half of the rugby in the pub next door and the second half on the outdoor screen from the lovely hot pool. Waterslide is warm water and fantastic. Not the Sheraton or Hilton but don't want it to be. I will come again and have recommended to others also.
Rating: 8/10
Philip Holdway-Davis - Auckland
22th June 2008

1000 apologies for coming to your ponds....you had no restaurant open=very hungry customer!!!your water was very nice and warm...maybe clean pubic hairs and plasters next time....i liked look of the slide....maybe fix or pull down
Rating: -/10
ranjeet singh - hamilton
08th June 2008

Have been using these pools off and on for the last 12 years.Yes they look a bit old but we have aways had a great time with the family there.If you want flash and ritzy go somewhere else,that simple.looking forward to our next trip,a good wholesome place,great for families.
Rating: 6/10
Tania Hooper - NZ
07th June 2008

Greetings to all you hot poolers out there. Sure we need to moniter the cleanliness of our public hot pools, we need to ensure our childrens health is not at risk should they put their heads under the water or accidently swallow some water. I have been swimming at these hot pools for 45 years and was horrified to find out that a sneaky Sunday newspaper journalist had used the hot pools complex as an opportunity to meet a deadline to submit a story knowing that bins would be full (good for them) and there may be signs that humans just may have recently occupied the kitchen and abolution block that day, (wow it must be safer not to let anyone through the gates). I will continue to go to Waingaro Hot Pools and use the complex as I have done in the past without fear of health problems and enjoy the lovely place. My concerns lie with the sneaky journalists who have set about to defame the owners, `did they own up to what he and his camera man got up to in the motel unit?) should we investigate? A Local
Rating: 10/10
Katherine Savage - Ngaruawahia
31th May 2008

Took my boyfriend to waingaro for a relaxing spa and was suprised to see how run down the place was. The pool attedant was drinking a jug of beer while watching swimmers and when the sun set the owners turned the lights off while kids swam in the deep end of the pool... no pool assistant anywhere to be seen. It was a safety hazzard. just a matter of time before a child was to drown. To top it off the owner seemed shocked at the bad press it had recieved! Hello! The owners need to take note of the comments and make some changes! Very very disapointed!
Rating: -/10
Nesca - New zealand
26th May 2008

We live locally and would often travel to Waingaro Hot Springs for birthdays, family outings, BBQs when our boys were younger. We took our granddaughter for her first visit to the pools Easter Sunday and was shocked to see out much the complex had deteriorated in 20+ years. Entry Fee expensive. Bring back this Waikato icon to its former glory. Something we can boast about.
Rating: -/10
Sally - New Zealand
19th May 2008

Just a small comment above in the Facilities listed the 'bumper boats are not listed, although they are made available, as they are not listed, here on this site, I would assume, if some one is going to the pools specifically to use the 'bumper boats' a quick phone call could save a wasted trip. Over Christmas they were running if this helps anyone. I would not put anyone off coming and enjoying an outing in the country, and soaking in the nice hot pools.
Rating: 8/10
Corinne -
18th May 2008

Stop the press !!! read the following facts ... 1. NZ Laborities in Hamilton conduct monthly water checks - all report Negative for E.Coli - Q - Sunday News says SGS contracted to conduct the analysis, but who did the collection of water - possible contamination at time of collection is a possiblilty if it was not collected by a Scientist. 2. These Pools are ACC Poolsafe Accredited - Certificate in Shop/Office - expiry - Feb 2009 3. MANZ - have visited - has the reporter contacted them for their response. We had a group function of 60 stay in all the accomodation in November - not one single complaint, about cleanliness of rooms, or linen, or service. We then stayed in Motel 2, on another occasion, after this, (the same room referred to in the article). By chance a huhu bug flew in the door to our bedroom, it landed on the sheets that I had folded back, and disappeared under the sheets, I pulled back the covers, to retreved the bug, I stripped it enough for hubby and I to remake the bed, first hand I know the sheets, and the electric blanket had no stains on them. The photo showing stains on the electric blanket just happens to be of the same bed - funny this. We have now moved a 25 foot caravan that sits above the complex, with a wide view. I have just finished a 9 day stay in the caravan. All I saw was a couple who, worked damn hard, from 6 in the morning till they returned home, at 11 at night. The pools are open from 9am - 9.30pm 7 days. Mr Chood Singh, dosed pools, emptied bins, helped with hanging out washing - Sheets and towels, worked in the shop/office area, Mrs Amros Singh, is the pulse of the place, her team, always on the go, doing lawns, weedeating, gardening, sweeping up leaves, painting timber railings, the complex is old, she does her best to have it looking it's best, with what she has to work with. As people book out from accomodation, the cleaning staff, go in and wip the sheets from the beds, replacing with clean, sheets, washed/vacum cleaned floors - I watched this happen. Inside the swimming pool complex the undercovered eating area, the lidded green wheelie bins are emptied, they are relined with plastic liners. The area is hosed out, the toodlers pool emptied, the changing rooms, washed clean and hosed out, as they work around the complex to the spa pool areas the same sort of routine, removing rubbish from bins, cleaning, mops and buckets in hand, Amros is there cleaning and supervising her team. Now to the photo's in the Sunday Times: 1. The photo of the blue rubbish bins. Every commercial site needs to have a place to store rubbish - this storage area is no where near the swimming complex, it sits beside the complex's workshop area, a flat area required for access for the rubbish removal truck. (look at the photo rubbish is in tied up bags) - and is on a platform above the ground. 2. Photo of child slide, with rubbish in the background, if you didn't know differently, you would think that this is the childrens play area, it is not. The childrens play area is very well kept and secure, with swings and slides, with bark on the ground for safety. 3. The photo of the water - if I saw swimming water like this I would run a mile - this is where the bumper boats are, but don't panic - obviously, they are not operating, and have not been for a while - when we booked our function, we requested the bumper boats be operating, (at the time of booking our function - this water was like this) at the time of our function it was perfectly fine, no one had any problems splashig each other. I have been to Rainbow's End and found the bumper boats operating - I suggest if bumper boats are what you are going to Waingaro for go over Christmas or School holidays. 4. The toenail - no one likes to come accross toenails - yuk - however in this case, only finding one, not the other nine would indicate to me, that the person cutting them, thought all had been collected, or this one has managed, some how to find its way to where the Reporter/Photographer found it. Some people cut their nails in the privacy of a bathroom, others outside, did the Reporter/Photographer bring it back inside with them maybe on their shoes, just maybe, it was one of their carried all the way from their homes to motel 2, attached to their clothing. 5. The stain on the electric blanket, I covered this above, yes their is a stain, when it got their, or how, this is on a double bed, it looks like urine to me, a stain of this size, for all those mothers out their that has had a child wet the bed, you don't just make a bed, this electric blanket would be binned, in fear of an electrical short. My question to the reporter, why did you not bring this to the attention of the owners, when you were their on the 28th April, why only show a photo on the 11th May. I have seen the miles of sheets on the lines, and the accomodation cleaned, I doubt that pubic hair was found. 6. The photo of the sink. Take a good look at the cloth, now an indication of cleanliness is the cloth, this is a chucks cloth, one would expect a gubby cloth, to be sitting their, since the article is about hygiene and cleaning standards. A few things to note when, apart from the clean cloth, is the depth of the water, obviously, as this is a communical kitchen the last person, didn't have many dishes, as their is not enough water in the sink, to do a load of dishes, and they were not very dirty, their is no bits in the water. Clearly a small amount of water is in the sink and a plastic bag, the person who last used this area, had rinsed out the chunks cloth, and wiped down the sink surrounds. This could have happened at any time of the day - this room is cleaned daily, and on a needs be during the day. A lot of people have written that this complex needs to be bulldozed - I would love to see nothing more, but lets get real, Mr and Mrs Singh are least holders, does anyone out their think that the Waikato Council are going to pull it down and rebuild it. I bring to the attention of the visitors to the complex - the water is tested regualarly, any upgrades that have been done by the Singhs are their to see. New Canopy at the entrance, New Cabins, new wheelie green lidded bins, - soap dispensers in the toilets, with hand dry blowers, large TV screen to watch your sports from the pool. Old is not necessarily dirty, I have not read one article that says, their was rotting smelling rubbish, or saying that around the pools is green slime, or the water smells of an odor, indicating old water, or cockrochers. Some have written in this feed back on this web site that have not visited in years, some not even in this country, reading only what was written in the Sunday News. Their are 'Guest Groans' written in the Sunday News, second one - Van Lit - Taupo, This person stayed on the 28th April, in what is refered to as the 'Flat' - I have read, the reason why this customer has written such scathing information. The writer expected 5 people (3 Adults 2 children) is stay in fully functional accomodation for $42.00 (including entry to the pool). Copies of their emails confirming this have been forwarded to the Sunday News Reporter. The 'Flat' sleeps up to 10, it has a dining suite, full stove, full size fridge, near new microwave, beds are all made with fresh linen, clean and tidy. This writer, read what is written, then ask yourselves would you have stayed the night. Now those of us who have meet the Singhs, Mr Singh is a quite gentlmen, Amros on the other hand, is full of life, loud and has a manner that could be taken as rudeness, she is very no nosense lady, she calls things as she see it, speaks her mind, 'matron like' - she and her husband are in a no nosense business, if she sees something happening, children jumping into the pool for example, do people expect her to stand their, whilst these children are focus on one thing, and may hurt themselves or someone else, to politely try and get their attention, or give them a blast on that loud speaker, which I have seen has immediate affect. She is loud, a soft spoken person, with not authority in their voice, how many children would listen, how long would someone like that last running a complex like this. Finally am I a friend of the Singhs no I am a client who read an article, which set alarm bells ringing, myself and grandchildren use the pools, and toilets, I went directly to the Singhs who provided me with confirmation their water is E Coli free, according to NZ Lab, and have given me a copy of the ACC PoolSafe certificate - The Waikato Times has written a response to the Sunday News article, down load it and read it. A lot of business have signs that say, if you are happy with our business tell others, if you are not, tell us !!! Finally, I won't be moving my Caravan, or staying out of the pools, I look forward to parking up my vehicle, relaxing in an awsome attmosphere whether it be in the swimming complex or the adjoining Waingaro Hotel, where Lloyd and Mary, welcome visitors, to stay for a meal or ale, and enjoy the entertainment on a Saturday Night, out in the wopwop, no one knows you, sing to keroke, one weekend, or dance to a live band the next weekend in their garden bar. This Hotel also has accomodation, like the swimming complex if you don't like old, don't come, if you want clean, good old fashion hospitality, both couples Chood and Amros, Lloyd and Mary, make you feel welcome. P>S - 4 years ago, I ended up in hospital extremely ill with Camphylobactor - food poison, can come from water or under cooked white meats - meats I am pretty fussy with, making sure they are well cooked, water I never thought twice about, now I check water out pretty carefully - and in a pool where getting water in your mouth is going to happen, I walked around inside the pool found the hot inlet water coming in, to hot to stand in front of, confident, clean water was coming in. I had already check the complex was on Bore water, from a young child, Bore water was always boiled, so I take my own, this is my choice, nothing to do with the complex. I hope in this very long email, I have opened some peoples eyes.
Rating: 8/10
Susan - NZ
16th May 2008

We stayed at Waingaro at Xmas time, it was the first time we had been there. We cut our holiday short by 2 days due to the facilities been dirty, cold showers (one with no shower curtain) my children didn't like using the mens toilets as it was a breeding room for all sorts of bugs and flying insects (always dead bugs on floor) Prices were dear $6.00 for hydroslide, no discount for campers staying there. The whole place needs a make over. Advert on TV must have been done years ago. Nice drive to hot pools though but disappointing when you get there. The Pub next door was great, friendly staff and great food.
Rating: 2/10
Shelley - Rotorua
16th May 2008

Our family has been camping here for nearly 3 yrs. We have a great time every time we come. Our kids love the slides and we think Amro is very friendly.
Rating: -/10
Brett & Deb - Auckland NZ
15th May 2008

We used to come here as a family quite often when we were younger. Went back just recently and I was shocked with the condition of the place. It was very dirty and we ended up leaving after an hour.
Rating: -/10
Jayshari - New Zealand
13th May 2008

Took my youth from Morrinsville Training Centre. They all got sick and vomitted. They waited for ages to get on the hydro slide. She asked me if i knew a 16 year old boy that wanted to come work for her. It was real expensive and the lady was quiet rude and not friendly. I am not racist
Rating: -/10
Ken - Te Aroha
12th May 2008

I too felt let down by this place. We had a spa, turned off the bubbles & the pool was full of floating pubic hairs eeeewwwwww. As per the article in the Sunday news - How did the owner come to the conclusion that dissapointed customers are being raciest? FILTHY IS FILTHY!!! what does race have to do with it! My suggestion: sell this place to somebody that has the hart & that will keep it nice, tidy & welcoming. Publicity has got you now yeaaa ha.
Rating: -/10
What have you done! - Auckland
12th May 2008

The worst placed that I have ever been to! Took a guest from Australia and was totally embarassed. Shabby and filthy - looked like a run down council flat. Didn't shower in the three days that we were there because it looked so dirty. I wanted to go home but the boys wanted to take and produce a dvd about our awful experience. We still have it if anyone wants to look.
Rating: 1/10
Jo Clark - Auckland NZ
11th May 2008

we arrived early evening without a booking but got one of the motel units. on entry the place smelled really bad, the table top was filthy the chairs stained and a hole in the wall was stuffed up with rags. there were cobwebs, dust and general filfth and the sheets on the bed were liberally sprinkled with hairs. we ended up sleeping in our sleeping bags and using clothes as pillows. we commented to the owners about the state of the place but they told us no one else had complained and we were being picky. I noticed that it had a four star rating from the AA so on arrival home complained to them telling them it downgraded their reputation. AA said they would look into it as their (waingaro)grading had been removed and they should not be still advertising on their leaflets etc. As a result of our complaint they told the AA we had stolen their cups and saucers which was untrue as we didnot use them because they looked so dirty. wee went to the local hotel and had a meal and they told us that they had heard of many complaints. We would not ever go back there. jocelyn fisher
Rating: -/10
jocelyn & evan fisher - n.z.
11th May 2008

We took the kids to Waingaro for a treat in the hoildays, What a waste of money, It cost us $90.40 (we were charged for using eftpos) and we where there for 2.5 hrs...A total waste, It would of been better to go to the movies...The lady in the shop was rude, she really needs to do a customer service course, But I feel at her age it would be a waste, they really should sell to someone that wants to run it. The kids loved the slide, But I had to walk around and ask other parents if they wanted to go and pay so the kids could have a turn, Was told that the bumper boats wouldnt be turned on, I asked why and was told, "I dont want too", I cant be bothered. We didnt take food, we looked on the website and saw the restaurant and thought we would eat there, and it wasnt open and I was told it wouldnt be untill maybe next week. A total waste and disapointment, We will not be going back.
Rating: -/10
Me him and the Kids - Hamilton
11th May 2008

My comment is on the managers calling !Racism!, What the hell has the state of a public/private facility got to do with race?? From the photos in paper, I am appalled that they are still there, it only seems too obvious that they are keeping costs down and the biggest cost in this type of establishment is retaining good staff for cleaning, the managers should be doing alot of the maintenance themselves, and helping with cleaning would keep their costs down, They obviously don't give a ***** about the place as they are probably on a salary, and couldn't care what the turnover is. Maybe if they had to answer to the owners monthly, they would change their attitude.
Rating: -/10
Louise - New Zealand
11th May 2008

Have visited this place a few times over the years and the quality simply keeps dropping. My flatmates and I used to have a running joke going about how far removed the reality was to the TV commercial. The management are full of excuses and appear to think all is well....well, read the damn' comments, people are leaving your squalid business in droves and you're playing the blame game. Thankfully the media have picked up the story and with any luck the couple who run the show will be pressured to get out and the lease handed to someone who knows how to run this valuable facility with the professionalism it deserves. The current lease holders should hand their heads in shame for believing they're on the right path, disgraceful!
Rating: -/10
Jules - Marlborough, NZ
11th May 2008

well did you know they own miranda hot spings is well and yes that going down really fast to!!!!!!!!!!!!!!!!!!!!! all the staff are all so old and rud and not carre bout any one they just there to get there wages and how can they get away with fixing all there brake downs no wounder everything going down down down and i phoned them to see bout bringn a group and o my god this lady anwered the phone and was like sceraming at me (and by the way i dnot end up taking my group) she was just to rud
Rating: -/10
tracy - nz
11th May 2008

I have wondered when someone would complain. In February I had my elderly parents here from the UK. We went on a visit to the Hot Pools. When we arrived there was no one there to take our money. My daughter walked around the pools complex for about 15 minutes looking for someone to take our money. My daughter managed to find off duty assistant to come and take our money. All the while we had 6 people sitting in our car waiting. We proceeded to the pools. When we got into the pools the owner Amro Sing came running down to us demanding to know in a very unfriendly way if we had paid. When we assured her we had paid, what about the baby she said? Did you pay for her? We assured her we did. We then got ready to go into the pools. When we were in the pools Amro then shouted down from the shop area did our granddaughter who is 2 years old have a protective nappy on? At the time I was holding the child and pulled up her swimming togs to show the woman that she of course had a protective nappy on. It had been a year since I visited these pools and Amro reminded me once again why I did not visit them more frequently. Never again will I visit Waingaro Hot Pools. Amro’s attitude is disgusting. I shudder to think the number of overseas visitors that she has been rude to. It is almost as if the woman is not right in the head. As for the state of the place. It looks very shabby and run down. The toddler pool was empty on the day we visited. There was no life guard on duty. I hope the council are made aware quite clearly how this woman treats her paying guests. (Very rudely). I personally will never go back there never mind take another overseas visitor to the place. (In ending I would just like to add in the past we had a caravan at both Sapphire Springs and Opal Hot Pools for years) with no trouble from these owners at all. This woman needs to move on and let someone else bring these pools up to a decent standard for tourists. It used to be a lovely complex with friendly owners. If she is too old to cope with the place move on. Racial slur on her she says. No way, Look at the place woman and your attitude when speaking to people it is disgraceful. It is not bathing in the Ganges you are running. But a respectable tourism attraction in a civilised country. Go retire.
Rating: -/10
Carol - Hamilton New Zealand
11th May 2008

absolutely the best spot for family holidays, excellent value for money, and very friendly staff! heaps of entertainment for the kids, and great with the pub handy for meals next door! amro is a very kind and generous lady and makes you feel at home! recomment this place to all (unless you are a snob who prefers to staying in top hotels).
Rating: 10/10
anne ferguson - auckland nz
11th May 2008

This is the worst dirty place i stayed in al my live I was there for onenight with my grandchilderen en daugter in law .We stayed acros the pool side in a house The worst dirty grubby place you would not let adog in ther thefurniture were gross it smelled like you would not believe the beds were wet .Oneof the childeren was sick one of the childeren just had hisb arm in plaster i realy want to turn back and they charged me $134 for that grabby old as the hills house .We went to look at the pools when we came back miljoens of ants i had to get rid of the office so rude he was oke to take the money how sad to have this run down. Also on th back newcabins was a pipe where al the rubbish ran out how healthy is that .i was to afraid to go in the pools every were you looked it was yuk honestley health deparment do something before someone gets ill
Rating: -/10
van lit - Taupo
02th May 2008

Bad experience from start to finish. Management rude and disorganised. We booked for a week, no record of booking (deposit was cashed though). When booking found unit not cleaned. It was out in a paddock and smelled of damp (spider city inside). We only stayed 2 nights (we had no other choice). Pools were run down and paint peeling, bumper boats rusting and not operating, hydroslides would only be turned on if 6 paying visitors were on site. Overall experince - customer service-crap, accomodation - crap ($170 a night), pools - bad, bumper boats -non existant and sllides - never turned on whilst we used the pool. DON'T GO!!!
Rating: 1/10
Steve & Marilyn - Kapiti
30th April 2008

The slides were good and the pools were not too bad, the managemant however are very rude, VERY NOSEY!!, they asked too many questions about my personal life like they were my best friend or family members. The guy at reception was so worried about water on the fllor in his office we stood there for 20mins waiting to pay for the accomodation, The showers are cold"no hot water" and only one of the two showers were working.This is a awesome place to go if you have kids and all they wanna do is use the slides. The other staff however were friendly and helpful.
Rating: 1/10
Stephen - Auckland
28th April 2008

Can't believe this! Was asked if I had any skin infectious or diseases?! I was so put off by this so I didn't go in...
Rating: 1/10
Jimmy - Wellington
28th April 2008

is this the worst facility in nz? I think so. over priced,cold showers,damaged facilities,not worth the effort unfortuantely.only redeeming feature was the pub next door!
Rating: -/10
richard - australia
25th April 2008

unhelpful and grumpy in office, expensive for wot it was bumper boats pool was dirty was saddened as i expected more
Rating: 4/10
Debz -
18th March 2008

We took a group of 65 to this location for an over night birthday celebration, my 50th Birthday. Some of the comments certainly are not justified. As these pools have been going for years - over these years, they have added, accomodiate, work closely with the hotel/resturant within a two minute walk. If you are wanting, to park the car up, swim, relax, have an a liquid drink - not worry about a DIC, this is the place to go.

Most of the comments on this site, complaint about the 'old' pools, etc, the pools are crystal clear, and you can swim from one end to the other, if you want to pay top dollar, for a little area to sit in, then go to Waiwera, they may be e more modern, but then, look at what you are charged.

Waingaro, could not have been more helpful - before we booked - this event it was a mystery 24 hours for our birthday guests, meeting at the Bombays, a 1/2 trip we were their, we were their as normal paying customers, first, just checking it out - 67 people had an awsome 24 hours, adults doing kids things, the hyrdoslide, bumper boats, some had quite times in their spa pools - everyone, said they had forgotten how, quite the area was, and most had been their as young children, yes it was a bit like stepping into the past, a past that alot had forgotten existed. Green, forest like surrounds, larger park areas set up for barbaques - cabins and Caravan sites all well set out - customers are the ones that don't used the bins, just drop paper, but we watched the morning clean - up, a hive of actively - cleaning toilets, empty bins, new liners - for the enjoyment of the next days visitors.

Check out our cost - booked out all the accomodation average out per head $40.00 includeds over night accomodation - included pool entry - those who didn't find this place an awsome place to go to - for value for money - and service - 10/10 - those who have complained on this site -nothing will please them - get a life.

We trailiered down our Big Barbaque and shade covers - set up across the road at in front of the flats/motels - where else can you stay for this - motel/cabins/flat/ clean - insects come with the bush surrounds can't blame pool owners for these, take insect repellant - no big deal. Think about this place for your kids 21st - 30th/40/50/60th no age barriers. We had guests who were 80 and enjoyed it - own music, a bit of night time dancing out on the front flat lawn - make your own fun - sometimes look outside the square - those coming from south meet us at the Rangariri Pub - not to much of a double back - and if you wanted to swim the next day - you could - so two swimming days - plus a bed for the night - CHECK IT OUT !!!! - oldie but a goodie. Visit : November 07
Rating: 10/10
Susan - NZ
01th March 2008

Awesome location and potential BUT unclean, services are budget but over priced, lifeguards are not certified and management are either over friendly or unfriendly depending on their view of the customers wealth it would appear! Amro seriously needs to attend some customer services workshops and OSH seriously need to visit her!
Rating: 2/10
Frana - Auckland
25th February 2008

We arrived with 2 tents, 2 lambs, 2 girls all packed up in an old car. Such a nostalgic camp site. Exceptional athmosphare, full of entertainement and music, very clean and warm pools, cool slides, real kiwiana.
Rating: 8/10
Anna Blattler - Te Aroha
11th February 2008

These pools are the most 2nd Best pools..! other than wairewa..! The slides are cool as and i just really enjoyed mayself..! Keep it up guys..!
Rating: 8/10
annoymus - Manurewa
26th January 2008

does not sound good at all ive never been 2 this hot springs b4 but reading the comments id neva eva go. put ur A in2 G i think guys. sounds very very very disgusting
Rating: -/10
jordan -
05th January 2008

Would not make the trip from Auckland again and cannot recommend. This complex has the potential to be awesome but has just been left to deteriorate. very shabby and basic. unhelpful staff...a camp store that doesnt sell anything (!!?)..not even an ice block when we visited...no food facilities...dirty main pool...very expensive..web site does not state you pay extra for slides...very unahappy about this. other hot pools are much better value for money....sorry but a big thumbs down from my family
Rating: 3/10
Vicki Chapman - Auckland
03th January 2008

i very like the building and places ,also i thing it was the fun as place i have never went to!!!!
Rating: 9/10
jessica - New Zealand
21th December 2007

cold showers when you get changed no hair dryer for those who want it pools look as though they were last cleaned many years ago. Only reason we stayed was because we needed a rest after the long drive.
Rating: 1/10
steve jones - auckland
19th November 2007

This place is disgusting, dirty showers not to mention cold water. You can see dirt floating on top of water, the grounds are dirty and untidy. Totally overpriced this complex. I have advised my family not to visit this place, not even enough lifeguards. Food is expensive. only good thing is its out of town. The whole place needs to be shut down and revamped big time. there seems to be no health and safety concerns as place is so dirty never going back there again.
Rating: 1/10
renee - nz - H Town
10th October 2007

I visited just recently with my family and the pools and slides were good but the lack of lifeguards was a bit surprising considering the many childern who were there. Make sure you bring enough adults to supervise your kids as i saw one child almost drown as his care givers were tending to another child in the pool and myself and a stranger had to pull the child up....no lifeguard in sight. Quite simply that's unacceptable and so is my 5 year old son being able to use adjacent fencing to stand up and open the pool gates. The slides were a lot of fun and i'm glad they were open for most of the time thanks only to the great number of kids there as i was told that any less than 8 and the slides don't open!! The water for the bumper boats was disgusting and looked as if they hadn't been cleaned in months with algae and leaves and all sorts of stuff in the water. This looks like it may have been a great place back in the 80's but it looks as if time has moved on and forgotten about it.
Rating: 6/10
Peter - Auckland
24th September 2007

Are these customer comments for real...coz if so we aint coming to your place...nice photos :):)
Rating: -/10
wendy - hamilton
21th August 2007

I took kids here a few years ago and swore i would never go back. i agree it has great potential but staff were rude and facilities poor. we booked this place as the slides looked exciting but when we got there they werent working and hadnt been for a while they just forgot to mention it. We needed to cook in the communal kitchen but stove not working . In the evening we were looking forward to a movie but they had the rugby on blaring out really loudly. Its a shame it could be amazing and a place I would definately go to again if improved. Watch this site I guess.
Rating: 2/10
nikki - kumeu
19th July 2007

My friend and i thought we would travel to this place after seeing it on TV - it looked really inviting. So we arranged to stay the night in one of their cabins. We ended up leaving half way through the night because the room was freezing and insects were everywhere. Well we were absolutely disguisted, the place was so run down and dirty. The bumper boats were not on and the hydroslide was turned off most of the time. This place has so much potential but i presume it will be shutdown in the near future. Never will i return to this place ever again.
Rating: -/10
Peter - Auckland
01th July 2007

Despite what alot of people are writing about these pools I had a fasntastic time. Yes there are only 2 pools and 1 kids pool, yes the kids pool had no water in it but the service was friendly and efficient, the pools and surronding areas were clean, plenty of parking, pub next door, a large screen to watch tv while in the pools, and its out of the way so it makes it just somewhat different. I thought the pricing was cheap compared to other pools around the country. Would I go back, Yes.
Rating: 7/10
YX1010 - Auckland
14th May 2007

I absolutely disagree with SAM!! Waingaro Hot Pools was "THE BEST"... we were there when TV1 was filming for that documentry on Waingaro, we were there for four whole days and had the time ov our lives!!!. The Lifeguards were soooo COOL and down to earth!!! and they were there every single day!, not sure what Sam is talkin about??? he was probably swimming in the lake or something??? but I suggest that people should go there for themselves to check out how LOVELY this place is and the people who work and own this place are FANTASTIC PEOPLE!!!! ONLY THING I HATED THERE WERE THE SANDFLIES!!! LOL!!! <>>
Rating: 10/10
Ina - Auckland, NZ
19th April 2007

we went for easter 07, had doubts about the place after reading comments.We took 5 kids 7 to 12 camped with friends and had the best time. Kids were in the pools or on the slides all day.Fabulous time, people friendly, life grauds were doing there jobs even tell us big kids off . we will definitely be going back .thank you
Rating: 10/10
tania darryn - orewa
13th April 2007

Waingaro needs a huge tidy up, it has been run into the ground .. TV1 or TV2 did a little report on the pools Jan/Feb and it was a total misrepresentation of the place. It is a mess, the owners can be very rude and in the piece on the news they showed they had lots of lifesafing guards in yellow coats. In the half dozen times i have been there i have NEVER NEVER seen any guards on duty at all! It more like they had told the locals to come in for a free day and pretend to be staff members. It is a shame because with a little effort and money it could be made a lot nice
Rating: -/10
Sam - Hamilton NZ
20th March 2007

This hot spring is not up to scratch look-wise BUT comparing prices with other hot-pools around the Auckland area, including, Parakai and Waiwera, Waingaro is a great place. We take our Youth and they love it. Although there is a loud speaker relaxing was never a problem for us. The help with the BBQ facilities was appreciated and we've made it an anual event. We're heading there this Saturday.
Rating: -/10
youth leader - Auckland, New Zealand
08th March 2007

We went to Waingaro a few years ago and had a great time. I was planning on taking the kids for a weekend in the next couple of weeks but have decided to look elsewhere now after reading the February comments. Such a shame as it had such potential.
Rating: -/10
Lisa - North Auckland
20th February 2007

I enjoyed the scenery on the way in, the folks in the pub were great and the accomodation was clean. I have to agree with some other comments though as I didn't like the use of the loud speaker to tell people off either, it just distrubed the peace and quite you went there for in the first place. Would have been nice if their pool side shop had been open so you could sit and have lunch by the pool instead of having to go to the pub. They were late opening the pool and very late opening the water slide ride too. The biggest complaint I have is at the end of the evening when staff were clearing people from the pool, people who were obviously friends of the establishment were yelling at us from the window of a building adjacent to the pool. They were drunk and shouting dirty derogatory comments to us and telling us to hurry up and leave because they wanted to have a swim. I don't know these people and have never spoken to them and I found this behaviour to be very offensive and was disappointed in the staff for allowing it to continue. I also think the place could benefit from new management.
Rating: 3/10
Sue Copland - Auckland, New Zealand
14th February 2007

I grew up going to Waingaro and it USED to be an awesome place to go for an enjoyable time, but these days its an absolute disappointment! The price just seems to keep increasing, while the quality keeps decreasing. Lifegaurds are in trackies and gumboots and you get bellowed at over the loud speaker to "do this", "don't do that" etc. You can't relax out there any more. Much needed changes, including new ownership.You feel harrassed by them. Not our cup of tea any more.
Rating: -/10
Geraldine - Huntly,NZ
19th January 2007

We were apprehensive due to previous comments. We stayed for 1 week in the flat. There could have been a bit more communication with emails before we arrived. However with 4 kids ages 14yrs-18mths plus mum and dad, we found the pools and grounds had just enough to keep everyone happy. We would definitely visit again but we would stay on the site, not across the road! Amro was always chirpy! Special Thanks to the staff especially Nina and Nan they were very welcoming and always had a smile!
Rating: 8/10
Apolonia Misitea - Porirua, Wellington
04th January 2007

Very nice, easy going, good spot, cool slides, no fuz, nice people. Will visit again soon
Rating: 9/10
Alfred Kuiper - Manukau - Auckland
01th January 2007

Very disapointed!! Rude staff, messy looking!! Such a shame, it's so close to Hamilton! They would make alot more money if they gave it a decent clean up and opened the rides up all day long!!
Rating: -/10
Heather - Hamilton
15th December 2006

This place really needs some work. Dont be fooled by the advertising, I don't think ive ever seen the Big Screen going, the bumper boats never go and the hydroslide for maybe half an hour twice a day. New ownership and a makeover would make this a really good pool again. I say bring back the old log and make it safer if OSH disagree!
Rating: 4/10
Jeremy - Hamilton NZ
02th October 2006

Along way from Auckland but Waingaro is more welcoming and less crowded than Waiwera - LOVE THE WATER SLIDE !! ;-)
Rating: 7/10
Paul Brown - Auckland NZ
04th June 2006

Hi all, yeah I understand when I was young that was the place to go even all my friends used to get together and go there family aswell. Owners are now very rude they need to get some customer service skills and learn how to treat people with respect!!!!!!!!!!!!
Rating: 3/10
Jamie - Hamilton
29th March 2006

This is a friendly, folksy place - not trendy or sophisticated. The poolside staff seem to have improved since the recent comments posted. There is an extra charge for the slides and they don't run all the time, but when they do they are great! Overall, we had a good day and can recommend -especially for family groups with kids old enough to enjoy the slides.
Rating: 7/10
Warren - Auckland, N Z
07th January 2006

Harty harty waingaro you guys ROCKIN
Rating: 10/10
Violet Maniapoto - New Zealand
11th October 2005

Used to love going here, but after the last time will never return again. There was a large 'poo' floating in the pool, all they did was scoop it and that was it. There was also a mother holding her baby in the pool, and every they went behind them was a trail of the nappy disintegrating into the pool. The lifeguards were just sitting around smoking. Workers in shop were'nt very nice, we asked for our money back and left.
Rating: 1/10
MissyGrrL - Hamilton, New Zealand
26th July 2005

After a long drive it was a disapointment to find out it is chlorinated which defeats any therapeutic benefits. it should be called a hot pool, not hot springs.
Rating: -/10
brad - NZ
24th July 2005

Nowhere near as good as it used to be a few years ago dont know why but I was very dissapointed on my last visit maybe its the management does need a revamp.
Rating: 1/10
Trav - Hamilton
23th July 2005

Yeah pretty good experience ... great place to take the family ... plenty to do :)
Rating: 7/10
Luke Hogan - Hamilton
27th June 2005