Hi Harriet Thanks for taking the time to review Fernland Spa although it is disappointing to get such poor feedback. Your comments are important as we do strive to provide a great experience for all our visitors. All our pools are emptied , cleaned and refilled daily and have fresh geothermal water running through them constantly . I have no explanation nor excuse as to why you may have found the pool and water slimy. We do have an older complex and are constantly upgrading the facility which has been a popular destination for locals and visitors for 47 years but do feel our photos are a true representation of what we offer. I do apologize that you found the temperature of your private pool not to be as hot as you would have liked, we would have happily given you a hotter pool or a refund at the time if we were aware of this, as is our policy. I do hope you will visit us again in the future to see the continuing work we are doing to upgrade our facility . I am confident that we offer a good experience as shown by our Google and Trip Advisor reviews and ratings.