I booked well in advance as the ads I saw appealed, as did the thought of a natural hot stream. I specifically asked for linen as I was travelling from overseas and not carrying any of my own. I also booked in advance for a Saturday night for the restaurant. This was May 2013 and I booked in March. Plenty of time for them to have emailed me to tell me the restaurant had closed, which they didn’t bother to. It was cold and raining when I arrived and the place looked spooky and deserted. The proprietors had gone on holiday leaving relatives in charge; the restaurant was shut (I had no food with me) but they offered to cook fish & chips or steak & chips for an extra $22 (no thanks). The cabin they booked me into was cold with no heating and NO LINEN, smelled musty and was old. I went back to reception and told them that I had specifically booked a room with linen provided and they “upgraded” me to a “motel” room which was $12 a night extra. As I was staying for 2 nights that was an extra $24, which I stupidly paid. I tried the room they gave me but because of the rain there was a 6″ deep unavoidable puddle at the door, so I asked for a different room, this too had a puddle but a bit shallower. Inside was old-fashioned, with laminex peeling from the benches, a dripping shower which I could hear through the wall all night. At least the bed was comfy and there was an electric blanket and bed lamps. I had to drive up to Rotorua to get some food!! I decided to give up on the place the next day and took off to my next destination (Te Aroha). I did not want to make a fuss with the people there so I just wrote off the money I had paid. I would not recommend ANYONE to stay there. I didn’t even go to the stream as the path was boggy and slippery. A real disappointment. Someone should buy the place and do it up because the general concept is good but the owners just could not be bothered.