Incredibly disappointed, basic facilities unavailable. Arrived on a cold, wet and windy July looking forward to a nice long hot soak. Firstly, the reception staff almost seemed inconvenienced by the arrival of customers, which wasn’t the warmest of welcomes. Secondly, during the renovations there are no male changing facilities available. Tucked at the back of the complex was a dirty portable toilet block with no heating or lighting. Outside was a small wooden bench and a singular strip of Astroturf, and that was the extent of the male facilities, certainly not an acceptable temporary solution. One of the pools was surrounded by junk, chairs and other builders materials. So completely unavailable, yet this wasn’t explained nor was the price reduced to reflect availability. Most of the lockers were battered and faulty, hopefully this will be rectified during the ‘refurbishment’. None of the pools were particularly warm, in fact most could only be described as tepid. We took friend from overseas to visit and found ourselves apologising and left feeling toughly disappointed. Refurbishment is most welcome, however, the price should reflect the absence of essential facilities. Much better hot pool options are available.