@Chris. Thanks for your feedback Chris. We are really sorry to hear your experience was not an enjoyable one. We do our very best to ensure our front line staff are friendly and welcoming to all customers. We will be addressing this with the staff member on at the time and also holding additional customer service training for all front line staff. The changing ammenities are not the best currently and we do apologise for this but the only other option was to close the facility so we felt this was the better option for our customers. The contractors are doing their very best to finish as quickly as possible. In recent years our hot water bore consent levels have decreased. This has meant we are having to use less hot water to try and heat the pools and unfortunately, on the really windy, cold days, the system can sometimes struggle to keep up. We are currently working through the process to have the consent updated and espect next winter to be much better. once again, apologies for your experience and we do hope you will visit again some time.