Mount Maunganui Hot Salt Water Pools

Name: Chantelle Williams
Rating: 6/10
on 3 June 2015

My family and I visited the pools on Saturday while holidaying at the Mt for the weekend. My husband is in a wheelchair, and I thought (based on what is written on your website) that he would get in free. When I asked about this, the girl at the desk didn’t know what I was talking about, so spoke to, who I assume was a supervisor/manager. He was very rude when I asked him about it and stated ‘no one gets in free!’ I mentioned what I had read on the website, and he then acknowledged that there were circumstances where you could get in free with a disability and very rudely said that we had to apply for this and it involved more than just turning up and needing a carer to be with you. The fact we had to pay for my husband was fine, but the rudeness of this staff member was not! I didn’t get his name, but he was there on Saturday morning, and I think he was in charge that day. I was not impressed at all with the way we were talked to which put an instant downer on the morning. All other staff members were polite and friendly, bar this one guy. The facilities were clean, and the range of temperatures for the pools was great. We ended up having a fun morning. However, when getting changed, the showers were cold! Skipping the shower normally wouldn’t bother me, but with the pools being salt water, we really did need to rinse the salt off, but I couldn’t put my kids into cold showers during winter, so we just had to get changed and have showers when we got back to our accommodation. I was meant to mention this to staff as we were leaving, but I completely forgot. I think you need to put up more information on your website regarding the free entry for disabled people as the wording is quite deceiving! Our visit overall was a mixed bag! The actual pool facilities were great, but I cannot get past the rudeness of this staff member!