Hi Steph. It is a shame to hear that your visit was not a positive one. I am however somewhat baffled by your feedback regarding the cleanliness of our water and complex. We endeavour to ensure our facilities are maintained to a high standard as customer satisfaction is important. We are confident in our water treatment and cleaning processes which can be verified with Mr Eric Donald, Auckland Council Health Inspector for our area, ph 094265169. Regards. Parakai Springs – Management.