Very disappointed in the overall standard and facilities of this place. We arrived with a campervan and were sent out to park under trees at the edge of the property with no walkways, paths, etc only muddy grass to access back to the facilities. We looked around for the hot pools and only found a dirty empty swimming pool and what looked like a fish pond under a dirty plastic cover. We were told that this was the “mineral pool” but it sure didn’t give any feeling of that. We expected some association with the hot pools of Te Aroha but were confronted with a dirty concrete pond. We decided not to stay and asked for a refund (we had only been there half an hour) but were refused as there was a very small hand written note ‘no refunds’ in the visitors register. I am thinking of taking this organisation to the disputes tribunal for a refund as there were no terms and conditions and the facilities were certainly not up to the advertised 3 star rating. Do not recommend this facility until proper pools are provided and full explanation of terms & conditions.