Dear Murray. Thank you for your feed back. I can fully understand your dissapointment if you thought that there were no pools available, but am sorry that you chose not to have a closer after I explained to you the location of both our Hydro Jet and our Mineral Water Rock pool. Both these pools were operational, they are cleaned and re-filled daily and other guests staying that night enjoyed the Hot Pool experience under the stars. Our Pool complex comprises 2 large summer pools, these are empty now, it also hosts the smaller pool lowered amongst the rocks which we fill up with fresh Spring water every night and heat it up to 40 oC.(unless it is stormy of course!) It is true the 2 empty summer pools you saw and are obviously commenting on are littered with autumn leaves, an annual event when our oak trees come into season and especially so after one of our Te Aroha Storms. All our camp and campervan sites are on grass some under trees, others along hedge lines. Guests can choose from a range of sites. We don’t have any hard concrete pads to park your vans, which sometimes can be difficult in wet weather and I explained that to you when you checked in. I thought that you were satisfied when I saw that you had connected to our facilities and found a safe spot to park under the trees on our northern boundary. Once again sorry that you choose to leave after you spend the afternoon at our park.