Thank you, Kim for your review. I am glad that your children and yourself enjoyed the facilities at this Holiday Park. Our booking and confirmation procedures involve records of a valid security to cover accommodation fees. As this was not provided at the time of your booking, again not at check in time, it needed following up. I am sorry that I had to arrive at your door late that night, as you were in the swimming pool up until that time and I did not wish to interrupt and disturb you there. As we only had a cheque from you, it was necessary to obtain a credit card imprint, failing this, we had to ask you to settle in cash. I hope you understand and would like to thank you again for staying at the Te Aroha Holiday Park