Kia Ora Jo
Thank you for your invaluable feedback. We are very sorry for the way you and your group were treated when you booked a Private Mineral Pool for 20 minutes.
We’re striving for 100% satisfaction and customer service. You are right, when this happens it does not help bring our valued visitors to Tokaanu and to the thermal pools. To help prevent this happening again, can you please give us a date, a time, and did you notice a name badge or can you give a description of the person who served you?
We hope you will email us directly at tokaanuthermalpools@xtra.co.nz as soon as possible.
We’ll be doing our best to remedy this.
Tui Brabyn & Rod Brown
TOKAANU THERMAL POOL MANAGERS
P.S. As subscribers to the nzhotpools.co.nz website, Tokaanu Thermal Pools is given the opportunity to directly email reviewers. We had hoped to make contact with you directly Jo, but the email address you supplied, produced a failure notice. Hence the reason we are using this public forum to try and get in touch.
