Authentic family run Ngawha, the pools were very rejuvenating, the service outstanding. Not some flash-as to good for the everyday bloke kind of place. The pools are NOT cemented in, so the mud is available to enjoy the health and wellness properties of direct application. My whole body felt better as soon as I got in, and my knees were awesome for weeks after. Can’t say enough about how wonderful the experience was. Well worth the drive from Auckland. Best kept secret in Hot pools. All the hipsters can have Poly-spa… This Ngawha is perfect for people who are looking for genuine health and well-being.