I too felt let down by this place.
We had a spa, turned off the bubbles & the pool was full of floating pubic hairs eeeewwwwww.
As per the article in the Sunday news –
How did the owner come to the conclusion that dissapointed customers are being raciest? FILTHY IS FILTHY!!! what does race have to do with it!
My suggestion: sell this place to somebody that has the hart & that will keep it nice, tidy & welcoming.
Publicity has got you now yeaaa ha.