Waingaro Hot Springs [CLOSED]

Name: Ingrid
Rating: 1/10
on 29 October 2008

We saw the ads on TV – looked nice – lots of people told us it was run down and gone to the dogs, but we didn’t think it could be THAT bad. It was ! They had no record of our booking or deposit, the owner didn’t get off the phone to some mate or relative the whole time I was checking in, we wanted to buy milk at the reception and all the milk in the fridge was 3-5 days past the useby date. The owner got some from out the back, but then when I gave him a $5, he said they don’t accept cash, only eftpos. The whole place was depressing and I woke up in the morning and said to my husband, “can we go now ?” As for the pools – they all ended up being emptied out due to mud having got in them. The bumper boats and waterslide weren’t operating either. So the only time we got wet was in the shower. On the plus side, we checked out 2 days early and they gave us a full refund due to the problems with the pools.