Waingaro Hot Springs [CLOSED]

Name: P Dreyer
Rating: 3/10
on 27 December 2010

A holiday resort with great potential , not too far to drive from Auckland and Hamilton, one would expected this place to be bustling around this time of the year, but sadly it is not.

I can understand to a degree why not , as i could only mention my experience , and also as another patron put it , put it down to an experience .
Firstly arrived with no one attending the gate on the 24th around 11, had to go to the owners house on instructions from the owners wife who we found at the cabins busy organising the cleaners, the owner sent us back to the gate to wait for him, he worket out a rate of $ 15 per night more than what we were quoted when we booked per night , we had to alter our stay as we did not budget for this.
we were sent up to the cabin without a key , turned out the key was never handed back by the previous client , had to wait an hour in the rain before we were handed a key for a different cabin.

There were no ice available from the camp store also , still waiting for them to get some as promised by the owner.

On Christmas day without any pre warning at 4 pm all patrons were ordered to leave the pools as the staff wanted to have time with their families, Well if that is the case , they should not be in this business, we paid good money for the use of the facilities .

The Water slides only operated on and off , more to the tune of around three hours each day while we were visiting, very dissapoited with the overall attitude of see how much we could get $ wise out of the patrons for as little return in service.
Bathrooms were also not cleaned and checked regularly , as a piece of feces wiped onto toilet paper were on the mens toilet floor for more than one day , that after the toilet roll were replaced as it was empty for which I had to complain before it was replaced .