DON’T GO THERE! I have travelled extensively and stayed at many venues but Waingaro Hot Springs get’s the award for giving me the most hideous and bizarre experience I have ever had. The level of hygiene and cleanliness was very poor, the place is shabby. I noticed that someone had left a wrapped sanitary pad near the handbasin in the women’s washroom as there was no rubbish receptacle, it remained there the entire 4 days that I was there, it was not removed. Management are rude and appalling. They illegally debited my credit card without my knowledge and then made me pay cash when I checked out. So I paid them TWICE AND THEY ARE NOT WILLING TO GIVE ME A REFUND. The matter is still under investigation. The managers are corrupt and mad. I would never recommend my family or friends to stay there. What a horrible experience I had, and an awful start to the beginning of 2010. Why are they allowed to continue ruining NZ’s tourism reputation.