I left extemely disapointed after a recent stay at Waingaro Hot springs. Cabins were poorly maintained and cleaned with a broken lightbulb still in the fitting allowing only one bulb to light the room. This helped disguise the build up of dirt and hair around the outer areas of the room, the oven had a broken power point which was a safety concern.
We went down to the pools the night we arrived to find people drinking alcohol in the pool and smoking around the pools after seeing a sign around the pool clearly stating no eating dring or smoking in or around the pool area.
We went down to the pools again in the morning when they opened at 9am and awaited for the arrival of the lifegaurd, a female walked past occassionally wearing a lifegaurd top and started blowing her whistle and yelling at people she was quite rude and unapproachable she would disappear again as she was preoccupied with other duties of cleaning toilets and changing rooms and serving people at the enterance.
The water in the pools was lovely, warm and clean, unfortunately the same could not be said for the surrounding facilities.
I went to use the toilets at the complex after seeing the cleaner leave about an hour prior.
Upon entering the toilets a stong urine smell was present, i then located a semi clean toilet and closed the door behind me to find cochroaches also enjoying the enviroment.
At about 11.30am two full time lifeguards arrived, one was present at the pool watching the patrons and the other lifeguard dressed in denim jeans was manning the hydroslide area.
This place has so much potential it just really needs a bit of hard work, a good clean and better standards put in place to make this the awsome place it used to be and that we all loved so much.