$12. per head is a very cheap day for such a relaxing and theraputic soak in geothermal water. In fact it is one of the cheapest I know of. Do you expect the owners to work for nothing. I am health conscious and rarely have found the pools to be unclean, (maybe after hundreds of people have swarmed the place), but an old complex doesn`t mean it`s dirty. I have travelled the world and would be devastated if Waingaro Hot Springs weren`t available to me to use. It is the most relaxing, unwinding, healing place around. Go find somthing else to whinge about.