Waingaro Hot Springs [CLOSED]

Name: Hayley
Rating: 1/10
on 9 January 2013

6monhts of planning for a family reunion and a 60th birthday, was almost ruined because of the incompetent, rude and arrogant management. we had booked all cabins and flats to accommodate our family for this special occasion. On our arrival we were expected to pay for our bookings upfront of which some paid, we soon discovered as people were arriving that a cabin and the flats were double booked or were occupied by the owners family. Oh where to sleep all these people? hmmm then the fun begins and the shit hit the fan! The rude smelly arrogant man owner said we had never made that booking..What an idiot. They denied getting phone calls and the email,,unbelievable. He then called my mum a liar, even after my mother and sister drove there and made the booking in person, and was followed up by phone calls and emails.
But after some heated words, they moved there family out of the cabin and flats to accomodate us…..The cabins were filthy. They had dirty stained sheets, dishes & floors, a fridge that reeked of sour rotting milk. Only one cooker worked in one cabin. Smoke alarms didn’t work. A cabin didn’t lock, and when we asked for this to be fixed, they gave us two little screwdrivers to fix it our selves! Dodgy. The toilets and showers were gross and the list goes on. With all the kids we had, we made the most of the dodgy dangerous waterside and dirty pools. On a positive, we had an awesome get together due to the fact that the Hotel staff up the hill, were the most hospitable, friendly, down to earth, welcoming people you could ever meet. And that could be due to the fact that they are Kiwis…not the money hungry owners down the hill. So stay at the pub instead, if you still want to head this way