Waiwera Thermal Resort and Spa

Name: J Cross
Rating: 2/10
on 21 April 2010

I decided to come here whilst on holiday with my kids this Easter Holidays. I had not been for ages and had been told that there was some upgrading done. I would like to say that my whole experience of Waiwera is terrible. The place is dirty, the changing rooms filthy, and the slides look like they need to be bulldozed! I would NOT let my children on them for fear of them falling down. The staff were miserable and did not seem happy to be there especially the confused staff in the day spa(By confused I mean that nobody seemed to be able to help me with my request) I tried to make a complaint to the manager but was fobbed off that he was “Unavailable” so I just left and I will not be back. This place really needs the promised “Upgrade” from the actual maintenance and the customer service of its staff.